Joanna Solorzano
Huntersville,NC
Summary
Motivated and diligent high school student with valuable part-time work experience and a strong grasp of core subjects. Known for my meticulous attention to detail, I possess exceptional observational, organizational, and communication skills. I excel at multitasking and am recognized for my unwavering work ethic, effective teamwork, problem-solving abilities, and strong leadership capabilities. I am a dedicated and driven student with a proven track record of academic excellence and a passion for learning more.
Overview
2
2
years of professional experience
Work History
Lead Hostess
Fusion 108
10.2022 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed daily side work and opening and closing duties without fail.
- Served food and beverages promptly with focused attention to customer needs.
After School Program Assistant
St. Mark Catholic School
08.2022 - 06.2023
- Enforced rules and instructions to maintain discipline.
- Worked in team environment to maintain high levels of productivity.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Kept children between ages of 6 and 13 safe and secure with vigilant oversight.
Lead Hostess
Fusion Bowl
04.2022 - 09.2022
- Answer customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relay guest comments or suggestions to manager for further action.
- Minimize customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Christ The King Catholic High School
Kannapolis, NC05.2024
Skills
- Guest Satisfaction
- Homework Assistance
- Language Interpretation
- Social Media Content Creation
- Time Management
- Bilingual Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Hostess
Fusion 108
10.2022 - Current
After School Program Assistant
St. Mark Catholic School
08.2022 - 06.2023
Lead Hostess
Fusion Bowl
04.2022 - 09.2022
High School Diploma -
Christ The King Catholic High School
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