Hi, I’m
Taniya Traylor
Anniston,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
years of professional experience
Work History
Texas Roadhouse Oxford, AL
Lead Hostess
08.2022 - Current
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Informed servers of newly seated parties for speedy service.
- Assisted managers with quickly resolving service- and food-related issues.
Texas Roadhouse Anniston , AL
Cashier Trainer
08.2021 - Current
Job overview
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Managed break board to keep track of breaks for cashiers and front-end employees.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Educated employees on register use, merchandising and customer service.
- Increased customer loyalty and retention.
- Displayed new stock and rotated existing products.
Texas Roadhouse RestaurantOxford , AL
To-Go Specialist
08.2021 - Current
Job overview
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Education
Wellborn High SchoolWest End Anniston
05.2023
Skills
- Time Estimates
- Table Assignment Management
- Team Player
- Dining Crew Workflow Optimization
- Guest Inquiries
- Guest Greeting and Seating
- Guest Experience Management
- Warm and Welcoming
- Front- and Back-Of-House Coordination
- Time Management
- Guest Satisfaction
- Good Listening Skills
- Aloha POS
- Cooking Methods
- Customer Relationships
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Hostess
Texas Roadhouse
08.2022 - Current
Cashier Trainer
Texas Roadhouse
08.2021 - Current
To-Go Specialist
Texas Roadhouse Restaurant
08.2021 - Current