Lauren Suglia
Rockaway Beach,NY
Summary
Hardworking Hostess with almost 5 years of restaurant experience and enhancing customer experiences in a foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Some knowledge of the Early Childhood Education field with some hands-on experience with young children from two years old to eight years old. Becoming Knowledgeable on developmentally appropriate practices and the environments in which young children learn best in.
Overview
7
7
years of professional experience
Work History
Lead Hostess
Bungalow Bar
07.2020 - Current
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used credit card machines to cash out customers.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Busser
Bungalow Bar
06.2017 - 07.2020
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Education
Bachelor of Arts - Early Childhood Education
CUNY Brooklyn College
2900 Bedford Ave, Brooklyn, NY05.2024
High School Diploma -
Channel View School For Research
Rockaway Park, NY06.2020
Skills
- Time Estimates
- Dining Room Management
- Table Setting Arrangements
- Guest Experience Management
- Cleaning and Sanitizing
- Professional Relationships
- Early Education
- Classroom Observation
- Emotionally Supportive
- Strong Computer Skills
- Coordination and Teamwork
Timeline
Lead Hostess
Bungalow Bar
07.2020 - Current
Restaurant Busser
Bungalow Bar
06.2017 - 07.2020
Bachelor of Arts - Early Childhood Education
CUNY Brooklyn College
High School Diploma -
Channel View School For Research
Similar Profiles
Nicholas JenkinsNicholas Jenkins
Cocktail Bartender at Bungalow 8, Loft Cocktail BarCocktail Bartender at Bungalow 8, Loft Cocktail Bar
Natalia PazNatalia Paz
Hostess at The BungalowHostess at The Bungalow
Saurabh Singh BhatiSaurabh Singh Bhati
Bartender at Bungalow TwelveBartender at Bungalow Twelve