Elizabeth Biggs
Cave Creek,AZ
Summary
As an enthusiastic Hostess, I take immense pride in creating unforgettable customer experiences within the food service industry. My courteous and friendly approach ensures that guests feel warmly welcomed as I guide them to their tables, provide directions, and take reservations. Going above and beyond to personalize each interaction, I continuously seek innovative ways to exceed customers' expectations.
As a dedicated and passionate job seeker, I am eager to secure an entry-level leasing team member position. With strong organizational skills, I am committed to supporting the team in achieving company goals. My attention to detail and collaborative spirit make me a valuable asset, enabling me to handle multiple projects simultaneously with utmost precision. I am thrilled about the opportunity to contribute my skills and expertise to the success of the team and the organization as a whole.
Overview
3
3
years of professional experience
Work History
Lead Hostess
Tonto Bar And Grill
10.2020 - Current
- Supported servers, food runners, and bussers by keeping dining area ready for every guest.
- Promoted business loyalty by fostering positive customer relationships.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by managing customer expectations during busy periods.
Education
High School Diploma -
Cactus Shadows High School
Cave Creek, AZ05.2022
Skills
- Interactive Communication Skills
- Satisfaction Monitoring
- Reservation Planning
- Hospitality Service Expertise
- Phone Inquiries
- Invoice Scanning
- Time Estimates
- Organizational Leadership Skills
- Guest Supervision
- Service Prioritization
- Standards of Excellence
Additional Information
- Rand Miller - Tonto Bar & Grill Bar Manager - 720-413-1163
- Sheri Philips - Tonto Bar & Grill Event Planner and Manager - 480-490-5992
- Becca Sommer - Tonto Bar & Grill Manager - 602-769-7946
Timeline
Lead Hostess
Tonto Bar And Grill
10.2020 - Current
High School Diploma -
Cactus Shadows High School
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