Ava Smith
Lindenhurst,NY
Summary
Proactive and customer-focused, I excelled at Carvel Ice Cream Store by increasing customer satisfaction and promoting repeat business through friendly and great service with efficient problem-solving. Skilled in cash handling and customer relations, I successfully managed high-volume periods, maintaining professionalism and accuracy. My ability to train new hires and maintain a positive work environment shows my commitment to teamwork and service excellence. I feel I am friendly and reliable, offering unmatched customer service and workplace focus. I am quick and accurate in cash and card transactions with excellent multi-tasking abilities.
Overview
2
2
years of professional experience
Work History
Cashier and Server
Carvel Ice Cream Store
02.2023 - Current
- Built relationships with customers to encourage repeat business.
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
High School Diploma -
SUNY, Farmingdale
Farmingdale, NY06-2028
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Customer Relations
- Order Taking
- Cash Register Operation
- Basic Math Competence
- Product restocking
- Issue Resolution
Additional Information
I have volunteered a few times at the Lindenhurst Town Hall hut with friends serving snacks at the little league games.
Timeline
Cashier and Server
Carvel Ice Cream Store
02.2023 - Current
High School Diploma -
SUNY, Farmingdale
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