Ava Staropoli
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer satisfaction and company success. Specialize in quality, speed and process optimization. Exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail oriented with strong organizational skills, eager to maintain a position that offers professional challenges.
Overview
5
5
years of professional experience
Work History
Shift Leader
Letty's Tavern
04.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Server
Byrsa Bistro
05.2019 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Trained new servers on restaurant policies and procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Transaction Manager
Penn Oaks Golf Club
08.2018 - 01.2019
- Helped clients navigate transactions, complete paperwork, and finalize sales or purchases.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
Education
Bachelor of Arts - Communications
West Chester University of Pennsylvania
West Chester, PA08.2025
Skills
- Employee Relations
- Conflict Resolution
- Customer Relationship Management
- Strategic Planning
- Media Relations
- Team Development
- Written and Verbal Communication
- Teamwork and Collaboration
- Public Speaking
Languages
Spanish
Limited Working
Timeline
Shift Leader
Letty's Tavern
04.2021 - Current
Server
Byrsa Bistro
05.2019 - 02.2021
Transaction Manager
Penn Oaks Golf Club
08.2018 - 01.2019
Bachelor of Arts - Communications
West Chester University of Pennsylvania
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