Ava Stellmach
Oswego,IL
Summary
Early-career professional with experience in fast-paced restaurant operations and team support. Skilled in report writing, behavioral analysis, and customer service, with a track record of resolving guest concerns, training new employees, and supporting opening and closing tasks. Ready to contribute to efficient daily operations and team success.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Associate
Raising Cane's
Oswego, IL
03.2025 - 08.2025
- Cultivated customer loyalty through consistent, friendly service.
- Processed cash register transactions accurately and quickly, improving overall customer satisfaction.
- Maintained clean restaurant standards, contributing to efficient front-line operations.
- Obtained food handler certificate to ensure safe handling of food and compliance with health standards.
Associate (Training to be Shift Lead)
Potbelly
Oswego, IL
04.2026 - Current
- Facilitated training for new employees, ensuring efficient onboarding process.
- Coached team members daily, promoting collaboration and enhancing operational efficiency.
- Resolved guest concerns promptly, enhancing customer satisfaction through friendly service.
- Oversaw cashier activities, ensuring transaction accuracy and reducing errors at register.
- Prepared food and beverage items during high-volume service, ensuring timely delivery to customers.
- Maintained cleanliness across dining, kitchen, and service areas.
- Supported opening and closing operations through setup and breakdown tasks.
Education
High School Diploma -
Oswego High School
Oswego, IL05-2026
Bachelor of Arts - Forensic Psychology
Aurora University
Aurora, IL01-2030
Skills
- Shift management
- Operational reporting
- Customer interaction
- Food safety
- Team collaboration
- Conflict resolution
- Communication skills
Certification
- Food Handlers Certificate
Timeline
Associate (Training to be Shift Lead)
Potbelly
04.2026 - Current
Associate
Raising Cane's
03.2025 - 08.2025
High School Diploma -
Oswego High School
Bachelor of Arts - Forensic Psychology
Aurora University