Jackie Cupo
Staten Island,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Aldi Supermarket
Staten Island, NY
06.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Manager
Sonic Drive-In
12.2022 - 06.2024
- Money handling, Food handling and packing
- Supervised 5 to 6 team members during one shift
- Managed restaurant bank accounts
- Managed day-to-day operations
- Handled opening and closing of restaurant
- Handled customer relations.
Deposits / Payroll
Dave And Buster's, Inc
Staten Island NYC
08.2021 - 12.2023
- Money handling, Money counting, Kiosk money restock, Billing, Monthly inventory, Daily counts, Managing store bank accounts.
Winner's Circle
Dave & Buster's
Staten Island Nyc
08.2020 - 12.2022
- Restock of merchandise, Customer service, Customer complaint, Monthly inventory, Money handling, Cash register handling, Merchandise handling, Team supervision, Periodic cleaning and restock, Price tag handling / making.
Shift Leader/Manager
Popeye's Restaurants
Lancaster PA
02.2018 - 04.2021
- Team leading, Team supervision, Customer care/ service, Handling money, Handling registers, Daily/ monthly inventory, Customer complaints, Schedule writing, Cash register handling, Restock, Shipment ordering.
Education
High school diploma -
New Dorp High School
Staten Island, NY06.2019
Skills
- Shift Management
- Writing Skills
- POS
- Food Service
- Cash Handling
- Supervising Experience
- Cashiering
- Merchandising
- Management
- Food Preparation
- Sales
- Retail Sales
- Cooking
- Store Management Experience
- Inventory Control
- Customer Service
- Food Safety
- Pricing
- Leadership
- Kitchen Experience
- Food Handling
- Upselling
- Planograms
- Packaging
- Financial services
- Food safety (5 years)
- Cleaning Experience
- Microsoft Word
- Account Management
- Retail Management
- Expense Tracking
- Strategic Planning
- Workforce Management
- Financial Management
- Performance Management
- Policy Implementation
- Marketing
- Time Management
- Budget Control
- Sales Techniques
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Team Leadership
- Staff Management
- Key Performance Indicators
- Problem Solving
- Staff Training and Development
- Emotional Intelligence
Certification
- Food Safety Certification, 12/01/22, 12/01/24
- Food Handler Certification, 12/01/22, 12/01/24
Certifications
Food handlers licenses
Timeline
Associate
Aldi Supermarket
06.2024 - Current
Manager
Sonic Drive-In
12.2022 - 06.2024
Deposits / Payroll
Dave And Buster's, Inc
08.2021 - 12.2023
Winner's Circle
Dave & Buster's
08.2020 - 12.2022
Shift Leader/Manager
Popeye's Restaurants
02.2018 - 04.2021
High school diploma -
New Dorp High School