Ava Stiner
Wilmington,DE
Summary
Committed and hardworking customer service representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
El Diablo Burritos
837 N. Market St. Wilmington De, 19801
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
Sweet Somethings Dessert Shoppe
1006 N. Union St. Wilmington DE, 19805
06.2022 - 11.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Food Service Worker
Eclipse Bistro; Platinum Dining Group
1020 N. Union St. Wilmington De 19805
02.2022 - 05.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Restaurant Hostess
Cosmos Restaurant
316 S. Maryland Ave. Wilmington DE, 19804
08.2019 - 01.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
Education
Associate of Science - Dental Hygiene
Delaware Technical And Community College
Wilmington, DE05.2026
High School Diploma -
John Dickinson High School
1801 Milltown Rd. Wilmington DE, 1980806.2022
Skills
- Customer Assistance
- Product Recommendations
- POS Systems
- Cash Handling and Management
- Conflict Resolution
- Inventory Management
- Time Management Skills
- Cleaning and Sanitizing
- Adaptability and Flexibility
- Promotions and Discounts Understanding
Certification
ServSafe Certified
Timeline
Server
El Diablo Burritos
01.2023 - Current
Cashier
Sweet Somethings Dessert Shoppe
06.2022 - 11.2023
Food Service Worker
Eclipse Bistro; Platinum Dining Group
02.2022 - 05.2022
Restaurant Hostess
Cosmos Restaurant
08.2019 - 01.2021
Associate of Science - Dental Hygiene
Delaware Technical And Community College
High School Diploma -
John Dickinson High School