Ava Stockwell
Colorado Springs,CO
Summary
Dynamic Ice Cream Server skilled in customer engagement and team collaboration. Excels in cash handling and problem resolution, dedicated to delivering exceptional guest service in fast-paced environments. Friendly professional with proven strengths in cross-selling and customer service. Reliable individual with pleasant demeanor and terrific work ethic. Motivated professional with background in ice cream service. Experience includes maintaining cleanliness of work areas, handling cash transactions and providing top-tier customer service. Strengths lie in ability to handle high volume orders, knowledge of various flavors and mixes, and excellent communication skills. Previously improved efficiency in serving process resulting in increased customer satisfaction.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Bj's Velvet Freeze
Colorado Springs, Colorado
02.2026 - Current
- Served ice cream and desserts to customers with friendly demeanor.
- Maintained cleanliness and organization of serving area and equipment.
- Assisted in inventory management by restocking supplies as needed.
- Prepared and presented ice cream products according to store guidelines.
- Collaborated with team members to ensure smooth operation during peak hours.
- Operated cash register to collect payments from customers.
- Followed proper sanitation guidelines when handling food products.
Ice Cream Server
Josh and Johns Ice cream
Colorado Springs, Colorado
03.2025 - 05.2026
- Served ice cream and desserts to customers with friendly demeanor.
- Maintained cleanliness and organization of serving area and equipment.
- Assisted in inventory management by restocking supplies as needed.
- Handled cash and processed transactions accurately at the register.
- Trained new staff on proper serving techniques and customer service standards.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Memorized menu items, identifying allergens to streamline service to customers.
Restaurant Hostess
Omelette Parlor
Colorado Springs, Colorado
04.2024 - 03.2025
- Greeted guests warmly upon arrival and ensured a pleasant first impression.
- Assigned tables to guests based on server availability and dining preferences.
- Assisted in maintaining cleanliness and organization of the front entrance area.
- Communicated wait times clearly to guests, ensuring transparency and understanding.
- Provided menus to guests promptly and answered questions about the menu items.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
High School Diploma -
The Village Highschool
Colorado Springs, CO05-2025
Bachelor of Arts - Social Media Marketing
Southern New Hampshire University
Hooksett, NH08-2026
Skills
- Customer engagement
- Team collaboration
- Cash handling
- Social media strategy
- Communication skills
- Problem resolution
- Excellent communication
- Working under pressure
- Serving
- Food handling safety
- Cash drawer balancing
- Guest service
Affiliations
- Volunteer Special Olympics coach/partner - 2022- present
- Volunteer Coach for parks and rec 12u Softball -2023
Timeline
Ice Cream Server
Bj's Velvet Freeze
02.2026 - Current
Ice Cream Server
Josh and Johns Ice cream
03.2025 - 05.2026
Restaurant Hostess
Omelette Parlor
04.2024 - 03.2025
High School Diploma -
The Village Highschool
Bachelor of Arts - Social Media Marketing
Southern New Hampshire University