AVA SULLIVAN
Spokane,Washington
Summary
Adaptable and results-driven, with natural aptitude for problem-solving and team collaboration. Demonstrates strong project coordination and strategic planning skills, coupled with solid understanding of budget management and process optimization. Committed to driving impactful project outcomes and delivering measurable success.
Overview
6
6
years of professional experience
Work History
Pharmacuetical Program Manager
Propel Health
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed on average 90 + programs and coordinated meeting venues, invitations, travel, AV requirements.
- Booked extensive travel for Doctors attending programs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Wedding Planner Assistant
Ashley Graham Events
05.2022 - 09.2022
- Assisted with wedding set up and decoration
- Directed wedding-day events, ceremony timing, and speeches
- Supervised onsite team of caterers, audio-visual technicians, and facility management team
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Jewelry Maker
Jewels By Ava
03.2019 - 05.2021
- Created and ran my own social media account with over 600 followers
- Designed my own advertisements, website, and social media giveaway campaigns
- Worked with individual clients to design unique pieces, communicating effectively to achieve satisfaction
Education
Bachelor of Arts - Advertising
Washington State University
Pullman, WA05.2023
Skills
- Team leadership and direction
- Strategic Planning
- Problem-Solving
- Customer Service
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Staff Training
- Program Management
- Attention to Detail
- Multitasking
- Effective leader
- Program Operations
- Budget coordination
- Personnel Management
Timeline
Pharmacuetical Program Manager
Propel Health
01.2024 - Current
Wedding Planner Assistant
Ashley Graham Events
05.2022 - 09.2022
Jewelry Maker
Jewels By Ava
03.2019 - 05.2021
Bachelor of Arts - Advertising
Washington State University
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