Ava Swan
Wolcott,VT
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Focused professional and knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
Work History
Lead Housekeeper
Vacasa
06.2023 - Current
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Reduced workload for team members by optimizing work schedules and task delegation.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed inventory of housekeeping supplies.
- Promoted a safe working environment by adhering to OSHA guidelines.
- Completed schedules and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Changed bed linens and collected soiled linens for cleaning.
- Managed laundry sorting, washing, and drying.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
Senior Housekeeper
Vacasa
05.2021 - 06.2023
- Coordinated special projects such as deep cleanings or room renovations without disrupting normal business operations or guest experiences.
- Handled guest complaints professionally, resolving issues quickly to maintain satisfaction while adhering to company policies.
- Improved overall cleanliness and presentation of the property by performing thorough daily inspections and addressing issues promptly.
Housekeeper
Vacasa
09.2018 - 05.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Lamoille Union High School
Hyde Park, VT06.2020
Skills
- Health and safety
- Waste disposal
- Chemical Handling
- Guest Relations
- Task Delegation
- Laundry Management
- Upholstery Cleaning
- Stain Removal
- Expert Cleaning
- Cleaning practices
- Cleaning and sanitation
- Vacuuming and sweeping
- Folding clean laundry
- Cleaning techniques
Timeline
Lead Housekeeper
Vacasa
06.2023 - Current
Senior Housekeeper
Vacasa
05.2021 - 06.2023
Housekeeper
Vacasa
09.2018 - 05.2021
High School Diploma -
Lamoille Union High School
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