Ava Teribury
Cortland
Summary
Dedicated server with a proven track record in exceptional customer service and guest engagement. Committed to maintaining cleanliness standards and enhancing dining experiences in high-volume settings.
Overview
1
1
Language
4
4
years of professional experience
Work History
Server/Food Runner
Hobos 281 Bar and Grill
Homer, NY
08.2022 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Trained new staff on menu offerings and service techniques to enhance team performance.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Processed orders using point-of-sale systems, maintaining accuracy throughout service shifts.
- Implemented best practices for cleanliness and organization in dining areas and service stations.
- Assisted in inventory management, contributing to stock control and minimizing waste.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Homer Central High School
Homer, NYSkills
- Hospitality expertise
- Customer service excellence
- Customer service
- Professional demeanor
- Hospitality management
- Client relations
- High volume dining
- Service prioritization
- Menu knowledge
- Cleanliness standards
- Professional appearance
- Strong work ethic
Languages
English
Native or Bilingual
Timeline
Server/Food Runner
Hobos 281 Bar and Grill
08.2022 - Current
High School Diploma -
Homer Central High School