Ava Vareles
Alpharetta,GA
Summary
Customer-focused guest service professional with experience supporting front desk operations, food and beverage service, and patient reception. Brings strong communication, problem solving, and organization to scheduling, payment processing, issue resolution, and service delivery in busy environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
North Atlanta Dermatology
Duluth, Georgia
04.2026 - Current
- Answered incoming calls to assist patients with inquiries and directed questions to clinical staff.
- Resolved patient check-in issues by coordinating effectively with patients and office team.
- Verified insurance details and collected copay payments to ensure accurate billing.
- Coordinated patient visits via medical office calendar, optimizing provider availability.
Bartender
Kona Grill Avalon
10.2022 - 04.2026
- Suggested menu add-ons and promotions to support higher sales.
- Built strong knowledge of menu items, ingredients, preparation methods, and beverage options.
- Delivered food and drinks quickly and politely.
- Addressed guest questions and concerns in a professional manner.
- Handled cash, credit card, and POS transactions accurately.
Guest Service Associate
Topgolf Alpharetta
03.2021 - 09.2022
- Resolved guest concerns with reservations, walk-ins, and events through knowledgeable, friendly service.
- Welcomed visitors and guests on arrival, assisted with inquiries to build rapport and enhance guest retention.
- Processed retail transactions accurately at point of sale, ensuring a seamless guest experience.
- Trained new associates on procedures and compliance to ensure adherence and improve service standards.
Education
Marketing - Sales
Georgia State University
Atlanta, GA05-2028
High School Diploma -
Alpharetta High School
Alpharetta, GA05-2022
Skills
- Patient coordination
- Appointment scheduling
- Scheduling coordination
- Customer service
- Communication skills
- Team collaboration
- Organizational skills
- Problem solving
- Relationship management
Timeline
Front Desk Receptionist
North Atlanta Dermatology
04.2026 - Current
Bartender
Kona Grill Avalon
10.2022 - 04.2026
Guest Service Associate
Topgolf Alpharetta
03.2021 - 09.2022
Marketing - Sales
Georgia State University
High School Diploma -
Alpharetta High School