Yasmin Huerta
Avenel,NJ
Summary
Dynamic and detail-oriented professional with extensive experience at Rubino OB/GYN Group, excelling in patient coordination and EHR management. Proven ability to enhance operational efficiency and foster positive patient relations through exceptional customer service and effective problem-solving skills. Committed to maintaining healthcare compliance while streamlining office workflows.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Rubino OB/GYN Group
- Managed patient check-in and check-out processes, ensuring a smooth flow of operations.
- Scheduled appointments and coordinated with healthcare providers to optimize patient care.
- Maintained accurate patient records using electronic health record (EHR) systems, enhancing data accessibility.
- Addressed patient inquiries and concerns promptly, fostering positive relationships and satisfaction.
- Processed insurance information and verified coverage to facilitate seamless billing procedures.
- Collaborated with medical staff to streamline communication and improve operational efficiency.
- Assisted in training new front desk staff on policies, procedures, and software systems for consistency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Administrative Coordinator
Rubino OB/GYN Group/ Axia Women’s Health
West Orange, NJ
01.2019 - Current
- Coordinated patient scheduling and follow-up to optimize clinic operations and enhance patient experience.
- Managed electronic health records (EHR) to ensure accuracy and compliance with healthcare regulations.
- Implemented office procedures that improved workflow efficiency and reduced administrative bottlenecks.
- Liaised between medical staff and patients to facilitate communication regarding treatment plans and appointments.
- Supported onboarding of new staff by providing training on administrative systems and protocols.
- Contributed to team meetings by sharing insights on process improvements based on frontline observations.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Surgical Scheduler Coordinator
Rubino OB/GYN Group/ Axia Women’s Health
Clark, NJ
01.2019 - Current
- Scheduled surgical procedures, coordinating with medical staff to optimize patient flow.
- Managed appointment calendars using electronic scheduling systems for efficient operation.
- Communicated with patients regarding pre-operative instructions and appointment confirmations.
- Collaborated with surgical teams to ensure availability of resources and equipment.
- Maintained accurate records of patient interactions and scheduling updates in the system.
- Supported front desk operations by answering phones and addressing patient inquiries promptly.
- Adapted to dynamic scheduling needs, ensuring minimal disruptions to surgical timelines.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
- Arranged pre-operative and post-operative appointments for surgical patients.
Sales Associate
Old Navy, Gap
Linden, NJ
05.2012 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand consistency and attract customer attention.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling and inventory management.
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Front Desk Manager
Rubino OB/GYN Group
West Orange, NJ
01.2017 - 01.2019
- Managed daily front desk operations, ensuring smooth patient flow and optimized scheduling.
- Trained and supervised front desk staff on customer service protocols and system usage.
- Implemented electronic health record (EHR) systems to enhance patient data management efficiency.
- Resolved patient inquiries and complaints promptly, fostering positive relationships and satisfaction.
- Monitored inventory levels of office supplies, placing orders as needed to maintain operational efficiency.
- Ensured compliance with HIPAA regulations while handling sensitive patient information securely.
- Developed training materials for new hires, enhancing onboarding processes and team integration.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Service and Training Supervisor
Old Navy, Gap
East Brunswick, NJ
01.2010 - 01.2012
- Developed and implemented training programs for new associates to enhance product knowledge and customer service skills.
- Conducted regular training sessions, ensuring compliance with brand standards and operational procedures.
- Collaborated with management to assess training needs and improve onboarding processes for efficiency.
- Facilitated feedback sessions to evaluate training effectiveness and adjust methods accordingly.
- Supported team members in achieving performance goals through targeted coaching and mentorship initiatives.
- Monitored trainee progress, providing constructive feedback to foster continuous improvement and confidence.
- Assisted in the development of training materials that align with company values and operational objectives.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Updated employees with latest policies, procedures and compliance standards.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Achieved measurable improvements in staff productivity through targeted coaching sessions and skill development workshops.
- Collaborated with company leaders and department managers to determine training needs.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Education
Bachelor Of Arts And Science - Psychology
William Paterson University of New Jersey
Wayne, NJSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Appointment scheduling
- Sensitive information handling
- Work prioritization
- Proficient in software
- Multitasking and organization
- Patient coordination
- Resourcefulness and initiative
- Healthcare compliance
- Surgical procedures
- Medical terminology proficiency
- Electronic health records management
- EMR updating
- Patient relations
Languages
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
Rubino OB/GYN Group/ Axia Women’s Health
01.2019 - Current
Surgical Scheduler Coordinator
Rubino OB/GYN Group/ Axia Women’s Health
01.2019 - Current
Front Desk Manager
Rubino OB/GYN Group
01.2017 - 01.2019
Sales Associate
Old Navy, Gap
05.2012 - Current
Service and Training Supervisor
Old Navy, Gap
01.2010 - 01.2012
Front Desk Receptionist
Rubino OB/GYN Group
Bachelor Of Arts And Science - Psychology
William Paterson University of New Jersey