Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Zander

Weatherford,TX

Summary

Dynamic professional with a proven track record at Mesquite Pit, excelling in high-volume dining environments. Demonstrated exceptional customer service and cash handling, enhancing guest satisfaction and financial accuracy. Skilled in team collaboration and guest engagement, consistently exceeding performance goals. Able to work professionally with clients and customers and ensures great service and conversation.

Overview

6
6
years of professional experience

Work History

Server, Front Desk, Hostess

Mesquite Pit
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Cashier, Front Desk, Server

Amore Pizza and Restaurant
08.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Hostess, Front Desk

Buttonwood Grill
08.2022 - 07.2023
  • Answered phone calls to take orders, give information and document reservations.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server, Food Runner, Hostess, Front Desk

Water Wheel Tavern
07.2018 - 08.2022
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Inspected dishes and utensils for cleanliness.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Education

Cosmetology Certificate - Cosmetology

Weatherford College
Weatherford, TX
05-2025

High School Diploma -

Central Bucks High School East
Doylestown, PA
06-2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Food running
  • Safe food handling
  • High volume dining
  • Team collaboration

Timeline

Server, Front Desk, Hostess

Mesquite Pit
09.2023 - Current

Cashier, Front Desk, Server

Amore Pizza and Restaurant
08.2022 - 08.2023

Hostess, Front Desk

Buttonwood Grill
08.2022 - 07.2023

Server, Food Runner, Hostess, Front Desk

Water Wheel Tavern
07.2018 - 08.2022

Cosmetology Certificate - Cosmetology

Weatherford College

High School Diploma -

Central Bucks High School East

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Ava Zander