Heidi Arenas
Belmar
Summary
Bridal event professional with comprehensive understanding of wedding day logistics and client service. Adept at managing last-minute changes and providing personalized assistance to ensure flawless execution. Consistently fosters team collaboration and adapts quickly to evolving needs, showcasing attention to detail and excellent interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maitre’ D, Bridal Attendant, Server, Front Desk
The Shore Club
04.2016 - Current
- Plan and manage up to 80 parties and up to 150 weddings each year
- Manage service staff up to 10-25 employees, including servers, bartender and bussers, offering constructive feedback for superior service
- Forge and maintain relationships with caterers, florists and other vendors to ensure quick and on-time installations and breakdowns of events
- Strong problem solving and project management skills kept planning on track
- Mastered contract negotiations and gained a reputation for bringing events to completion under budget
Assistant Maitre’d, Bridal Attendant
The Mill Lakeside Manor
09.2014 - 01.2022
- Managed the front of the house operations of a high-end restaurant, overseeing a team of 25 staff members
- Implemented new customer service protocols resulting in a 15% increase in customer satisfaction
- Developed and implemented a personalized customer loyalty program resulting in a 10% increase in repeat customers
- Maintained high standards of food and service quality, resulting in consistent positive reviews and a 5% increase in overall revenue
Education
Bachelor of Hospitality of Tourism - Event Management
Stockton University
Atlantic City, NJ05.2025
Associate of Science - Hospitality Administration And Management
Brookdale Community College
Lincroft, NJ05-2019
Associate of Arts - Education
Brookdale Community College
Lincroft, NJ05-2017
Skills
- Bilingual - Spanish
- Strong Organization
- Exceptional communication
- Guest Relations
- Schedule Management
- Wedding planning knowledge
- Venue familiarity
- Etiquette awareness
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Relatedexperience
Maitre’ D, The Shore Club, Spring Lake, NJ, 04/16, PRESENT, Plan and manage up to 80 parties and up to 150 weddings each year, Manage service staff up to 10-25 employees, including servers, bartender and bussers, offering constructive feedback for superior service, Forge and maintain relationships with caterers, florists and other vendors to ensure quick and on-time installations and breakdowns of events, Strong problem solving and project management skills kept planning on track, Mastered contract negotiations and gained a reputation for bringing events to completion under budget
Certification
- [SAFESERV] [Issuing Organization] [Year Month]
Languages
Spanish
Native or Bilingual
Timeline
Maitre’ D, Bridal Attendant, Server, Front Desk
The Shore Club
04.2016 - Current
Assistant Maitre’d, Bridal Attendant
The Mill Lakeside Manor
09.2014 - 01.2022
Bachelor of Hospitality of Tourism - Event Management
Stockton University
Associate of Science - Hospitality Administration And Management
Brookdale Community College
Associate of Arts - Education
Brookdale Community College
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