Avae Myers
Orlando
Summary
Results-driven professional with years of experience in general management, call center operations, customer service, data entry, and administrative support. Skilled in leading teams, resolving customer concern, maintaining accurate records, and handling high volume calls while providing exceptional service. Knowledge in HIPPA regulations and committed to maintaining confidentiality and compliance with privacy standard. Proficient in Microsoft Office, data management, and multitasking in fast paced environments. Recognized for strong communication, problem-solving abilities, attention to detail, and a commitment to operational excellence.
Overview
7
7
years of professional experience
Work History
General Manager
McDonald's
Orlando, FL
04.2026 - Current
- Managed daily operations to ensure efficient service and product quality.
- Trained and supervised team members in food safety and customer service standards.
- Implemented inventory control processes to reduce waste and improve resource management.
- Monitored staff performance, providing feedback to enhance productivity and morale.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
McDonald's
Jacksonville, FL
06.2023 - 04.2026
- Collaborated with marketing initiatives to promote local store engagement and sales growth.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Developed schedules to optimize labor costs while maintaining service excellence during peak hours.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Business Operations Associate
Aston Carter
Jacksonville, FL
04.2021 - 05.2023
- Managed accounts and billing inquiries
- Entered and maintained accurate customer data on Excel
- Negotiated contracts with vendors and clients.
- Prepared detailed reports for senior management, highlighting key performance indicators and progress towards goals.
- Processed payments from clients and resolved discrepancies
- Prepared reports while managing invoices and purchase orders
Customer Service Representative
Fanatics
Jacksonville, FL
03.2019 - 04.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume communication across multiple channels, ensuring timely responses.
- Trained new team members on customer service protocols and company policies.
- Developed and implemented process improvements to streamline order fulfillment workflows.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
High School Diploma -
A. Phillip Randolph
Jacksonville, FL05.2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Staff management
- HIPPA
- Microsoft Office
- Time Management
- Data Entry
Timeline
General Manager
McDonald's
04.2026 - Current
General Manager
McDonald's
06.2023 - 04.2026
Business Operations Associate
Aston Carter
04.2021 - 05.2023
Customer Service Representative
Fanatics
03.2019 - 04.2021
High School Diploma -
A. Phillip Randolph