'Avah' Donovan Sasala
Pittsburgh,PA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
shift lead trainee
Burger king
Pittsburgh, PA
05.2024 - 06.2024
- Demonstrated exceptional skills in taking orders and delivering optimal customer experience.
- Counted and maintained up-to-date food stickers, while ensuring cleanliness of the restaurant.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Handled cash register transactions accurately while providing excellent customer service.
- Taught staff upselling techniques to meet revenue targets.
- Educated customers about offerings, promotions and pricing to boost sales.
- Evaluated employee performance, delivering individualized feedback and praise.
dsp
merakey
09.2023 - 10.2023
- Collaborated with other staff members to develop individualized plans of care for each client based on their abilities and interests.
- Encouraged a sense of self-determination among clients while providing guidance when necessary.
- Ensured safety of all individuals in the facility at all times.
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Assessed potential risks associated with certain activities prior to engaging in them with the client population.
- Facilitated community outings to promote socialization and independence in daily living skills.
- Supported bathing, dressing and personal care needs.
housekeeper
Country meadows
01.2024 - 03.2023
- Responsible for maintaining cleanliness in residents' rooms and buildings.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Organized closets with hangers for guests' clothing items.
- Disinfected telephones, light switches and other frequently touched objects.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Followed safety procedures when handling hazardous materials.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Communicated with maintenance team on damages to repair.
direct support professional
Citizens care
01.2022 - 01.2023
- Escort clients to appointments as and when necessary.
- Administered medications accurately and efficiently
- Demonstrated strong culinary skills by efficiently managing food preparation and ensuring a sanitary cooking environment.
- Provided guidance in managing behavioral issues.
- Completed necessary paperwork.
- Implemented behavior intervention strategies to address challenging behaviors.
- Maintained records of services provided, documenting progress towards goals.
- Provided crisis intervention when needed by utilizing de-escalation techniques.
- Developed individual educational plans designed to promote educational, physical and social development.
caregiver
Brightstar care
01.2021 - 01.2022
- Assisted in daily preparation, cleanup of medications and medication dispensing
- Aided in various responsibilities.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Crew Member
Wendy’s
Pittsburgh, PA
06.2017 - 08.2017
- Efficiently greet and assist customers, effectively process orders, and promptly expedite food
- Obtained some experience in food preparation.
- Cleaned kitchen areas, equipment and utensils.
- Served meals to customers in a friendly and courteous manner.
- Ensured that all foods were prepared according to health department regulations.
Crew Member
Burger king
07.2020
- Provided exceptional customer service by greeting patrons, accurately processing orders, and expediting food delivery.
- Proficient in different food preparation techniques
- Developed new managerial skills
- Provided excellent customer service by greeting clients, managing their orders efficiently, and expediting food preparation.
- Made meals in accordance with company standards and requirements.
Education
graduate - art
Propel Montour High School
01.2020
Skills
- Communicating
- Keeping a conversation
- De-escalating situations
- Punctual
- Helping others be calm
- Understanding
- Performance Improvement
- Decision-making capabilities
- Team motivation
- Workplace Safety
- Guest service
- Employee Training
- Team Leadership
- Equipment Troubleshooting
- Cash Handling
- Flexible Schedule
- Professional Appearance
- Inventory Counts
- Professional Demeanor
- Idea Development and Brainstorming
- Team building
Volunteer Experience
Meals on Wheels, McKee's Rocks, PA, Volunteer, June 2018, Packing meals and loading them for delivery
Hobbies and Interests
- Technology
- Music
- Art
- Pets
- Reading
- Cooking
- Cleaning
- Socializing
Affiliations
- i like cooking cleaning
- i love makeup and fashion
Languages
English
Professional
Spanish
Elementary
Accomplishments
- i have accomplished moving into my own apt and taking care of my own needs
Certification
merakeydspRobinson
- drivers licenses
- pass medications.
Timeline
shift lead trainee
Burger king
05.2024 - 06.2024
housekeeper
Country meadows
01.2024 - 03.2023
dsp
merakey
09.2023 - 10.2023
direct support professional
Citizens care
01.2022 - 01.2023
caregiver
Brightstar care
01.2021 - 01.2022
Crew Member
Burger king
07.2020
Crew Member
Wendy’s
06.2017 - 08.2017
graduate - art
Propel Montour High School