Ava Hermanson
Vancouver,WA
Summary
I am a dedicated and personable professional with over 6 years of experience in customer service. I take pride in building lasting connections with clients and coworkers alike, using my professional yet friendly approach. With strong skills in data entry, office tasks, and attention to detail, I am passionate about delivering high-quality service and creating positive experiences. I know I would be a valuable addition to any team.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
The Vancouver Clinic
Vancouver, WA
08.2024 - 01.2025
- Verified insurance coverage ahead of appointments, ensuring all information was accurate and up to date
- Entered sensitive medical information into the system while adhering to HIPAA guidelines and maintaining confidentiality
- Managed patient check-ins, efficiently scheduling appointments and directing patients to appropriate departments
- Addressed and resolved patient concerns, including handling upset patients with professionalism and care
- Recognized by a fellow employee and featured in the clinic's bulletin for providing exceptional patient care and handling an urgent situation with particular attention and empathy
- Worked closely with medical staff to ensure seamless patient flow and clinic operations
Member Service Representative I
IQ Credit Union
Battle Ground, WA
08.2023 - 04.2024
- Handled cash transactions, including withdrawals, deposits, and check deposits
- Managed confidential and sensitive member information with care and discretion
- Ensured compliance with state and federal regulations, maintaining a secure environment
- Processed customer transactions and provided assistance with inquiries and concerns
- Identified and resolved fraudulent activity
- Completed sales call lists in a timely manner, ensuring all calls were made
- Built strong, trust-based relationships with members through personalized follow-ups and product recommendations
Inside Sales Representative
Liberty Door & Window LLC
Vancouver, WA
12.2021 - 04.2023
- Performed data entry for sales orders, purchase orders, and quotes
- Maintained accuracy in sales orders and quotes with strong attention to detail
- Proficient in QuickBooks, Right Networks, and Excel for daily operations
- Organized and coordinated delivery and pickup schedules
- Provided exceptional customer service and maintained effective communication
- Managed inventory and ordered materials, including doors, hardware, and building supplies
Assistant Manager
Forever 21
Vancouver, WA
08.2021 - 12.2021
- Oversaw daily store operations and financial performance, ensuring sales goals were met
- Trained new associates on sales floor and register operations, focusing on credit card sign-ups and email collection
- Managed daily progress reports and communicated with the district office to track performance
- Led by example in following company policies and ensured the team adhered to them
- Responsible for opening and closing the store, ensuring all tasks were completed
Lead Cashier
Ulta Beauty
Portland, OR
01.2020 - 08.2021
- Managed register operations, focusing on credit card applications and sales goals
- Trained and mentored employees on maximizing sales at the register
- Performed assistant manager duties, including helping customers on the sales floor and handling keyholder responsibilities
- Maintained an organized and stocked cashier area in accordance with district guidelines
- Recognized for achieving 218 credit card applications in 2020, topping the district's performance
- Consistently highlighted in the district newsletter for outstanding customer service and credit card applications
Sales Associate
Forever 21
Vancouver, WA
10.2018 - 01.2020
- Assisted customers on the sales floor and in fitting rooms
- Delivered exceptional customer service to ensure a positive shopping experience
- Maintained store cleanliness and organization to enhance the overall shopping environment
Education
Associate in Arts - General Studies
Clark Community College
Vancouver, WASkills
- Customer service
- Retail sales
- Inside sales
- Empathy
- Management
- Team leadership
- Conflict resolution
- Problem Solving
- Communication
- Interpersonal skills
- Collaboration
- Team-oriented
- Attention to detail
- Negotiation
- Persuasion
- Motivating
- Mentoring
- Organizational skills
- Microsoft Office
- Excel
- QuickBooks
- Epic Systems
Timeline
Patient Service Representative
The Vancouver Clinic
08.2024 - 01.2025
Member Service Representative I
IQ Credit Union
08.2023 - 04.2024
Inside Sales Representative
Liberty Door & Window LLC
12.2021 - 04.2023
Assistant Manager
Forever 21
08.2021 - 12.2021
Lead Cashier
Ulta Beauty
01.2020 - 08.2021
Sales Associate
Forever 21
10.2018 - 01.2020
Associate in Arts - General Studies
Clark Community College
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