Avalyn Cleaver
Greystone Wealth Management
Las Vegas,CA
17
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
ACCESS CENTER AGENT
1 Year- Managed patient inquiries and appointment scheduling to enhance patient care.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Coordinated communication between departments to ensure seamless operations.
- Assisted in implementing new procedures for improved patient care efficiency.
- Trained new staff on organizational protocols and customer service standards.
Virtual Assistant
3 Years 1 Month- Streamlined document filing systems, significantly reducing retrieval times and enhancing operational efficiency.
- Conducted research and compiled reports to support decision-making processes.
- Managed scheduling and calendar coordination for executives, optimizing time management.
- Developed and maintained organized filing systems to enhance document retrieval efficiency.
- Assisted in project management by tracking milestones and deadlines effectively.
- Streamlined communication channels between departments, improving response times.
CALL CENTER LEAD
2 Years 10 Months- Resolved customer inquiries efficiently, enhancing satisfaction and fostering loyalty through effective communication.
- Run, analyze and summarize operational reports daily to co-workers and management
- Documented customer interactions with precision, maintaining accurate records to support service excellence.
- Analyzed agent performance data, uncovering insights that guided targeted training and enhanced overall team productivity.
- Provided mentorship to junior agents, fostering skill development and boosting team morale through positive reinforcement.
DISPATCH
9 Years 5 Months- Maintained accurate dispatch logs, ensuring seamless communication and minimizing operational discrepancies.
- Optimized dispatch scheduling, leading to noticeable reductions in delivery delays and improved service reliability.
- Collaborated with team members to streamline communication channels, fostering a more cohesive and responsive dispatch environment.
- Provided training on new dispatch software, facilitating smooth transitions and boosting team confidence in technology adoption.
- Fostered effective communication channels between field technicians, service center managers and dispatch center, strengthening operational coordination and team cohesion
FREIGHT DISPATCH
3 Years 3 Months- Communicate with carriers and shippers to arrange transportation of goods.
- Negotiate rates, terms, and conditions with carriers on behalf of shippers.
- Provide accurate and timely information to shippers and carriers about pick-up and delivery times, transit times, and other logistics details.
- Resolve any issues or disputes that arise during transportation, such as delays, damage, or lost cargo.
- Prepare and submit necessary paperwork, such as bills of lading, freight invoices, and insurance certificates.
Education
High School Diploma
Skills
HVAC Scheduling
Communication Skills
Analytical Thinking
Time Management
Logistics Coordination
Data Analysis
Quality Assurance
Onboarding
Healthcare software
HIPAA compliance
Patient scheduling
Patient eligibility requirements
Epic systems
Insurance verification
Timeline
ACCESS CENTER AGENT
Nyu Langone
06.2025 - CurrentRead More
Virtual Assistant
Greystone Wealth Management
05.2023 - CurrentRead More
CALL CENTER LEAD
Mike Diamond Plumbing
08.2022 - 06.2025Read More
DISPATCH
Mike Diamond Plumbing
03.2013 - 08.2022Read More
FREIGHT DISPATCH
RJ Express
12.2009 - 03.2013Read More
S.M Dorsey High School
High School Diploma
Read More