Avanette Harvey
Memphis,TN
Summary
Proactive professional skilled in conducting field inspections and maintaining detailed records. Known for delivering high-quality results through attention to detail and effective collaboration, ready to leverage expertise for improved service delivery and compliance.
Overview
18
18
years of professional experience
Work History
Field Representative, Residential Engineering
Memphis Light, Gas and Water Division
02.2023 - Current
- Conducted field inspections to ensure compliance with safety and operational standards.
- Collaborated with customers to address service inquiries and resolve issues effectively.
- Documented service requests and maintenance activities using company-specific software systems.
- Completed paperwork in full, on time, and with high accuracy.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
Facilities Locator
Memphis Light, Gas and Water Division
11.2021 - 01.2023
- Conducted accurate underground utility locates to prevent damage during excavation activities.
- Collaborated with construction teams to ensure compliance with safety regulations and best practices.
- Utilized advanced locating technologies to enhance efficiency in utility detection processes.
- Coordinated with municipal agencies to facilitate clear communication regarding utility infrastructure changes.
- Conducted site visits to verify utility markings, addressing discrepancies promptly for uninterrupted project progress.
- Utilized GPS technology alongside traditional locating methods for enhanced accuracy in challenging environments.
- Collaborated with construction crews for successful completion of projects while minimizing risk to underground assets.
Customer Service Technician I
Memphis Light, Gas and Water Division
03.2014 - 11.2021
- Diagnosed and resolved customer service issues, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
Banquet Server
Memphis Marriott East
09.2011 - 03.2014
- Set up and dismantled banquet spaces, adhering to event specifications and timelines.
- Assisted in training new staff on service protocols and standards for efficient operations.
- Coordinated with kitchen staff to ensure timely food service and adherence to quality standards.
LTL Lead
Kuehne & Nagel, Inc.
04.2010 - 03.2011
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Assistant Women's Basketball /Softball Coach
Lane College
10.2008 - 04.2010
- Analyzed game strategies, adapting tactics to improve competitive outcomes.
- Organized practice schedules and team events, ensuring effective time management.
- Fostered positive team environment, promoting communication and collaboration among players.
Math Teaching Assistant
Whitehaven High School
08.2008 - 10.2008
- Assisted in delivering engaging math lessons to diverse student groups.
- Supported classroom management by maintaining a positive learning environment.
- Collaborated with teachers to develop instructional materials and resources.
- Facilitated small group tutoring sessions to reinforce mathematical concepts.
Education
Associate of Arts - Architectural / Construction Fundamentals
Southwest Tennessee Community College
Memphis, TN08-2024
Bachelor of Science - Mathematics
Lane College
Jackson, TN04-2006
Skills
- Customer relations
- Route coordination
Timeline
Field Representative, Residential Engineering
Memphis Light, Gas and Water Division
02.2023 - Current
Facilities Locator
Memphis Light, Gas and Water Division
11.2021 - 01.2023
Customer Service Technician I
Memphis Light, Gas and Water Division
03.2014 - 11.2021
Banquet Server
Memphis Marriott East
09.2011 - 03.2014
LTL Lead
Kuehne & Nagel, Inc.
04.2010 - 03.2011
Assistant Women's Basketball /Softball Coach
Lane College
10.2008 - 04.2010
Math Teaching Assistant
Whitehaven High School
08.2008 - 10.2008
Associate of Arts - Architectural / Construction Fundamentals
Southwest Tennessee Community College
Bachelor of Science - Mathematics
Lane College