Avanti Mahdi
Summary
Dedicated customer service professional with a sharp focus on enhancing customer experiences and streamlining processes. Well-versed in fostering teamwork and driving results through adaptive strategies and effective communication.
Overview
19
19
years of professional experience
Work History
Sales Representative
Foot Locker, Nike
08.2023 - Current
- Delivering sales, outstanding customer experiences and operational expectations
- Maintaining an awareness of all product knowledge and current or upcoming product trends
- Possessing the ability to learn and share expertise of products to progressively fit customer's needs
Customer Service Representative
U.S Bank
01.2022 - 02.2024
- Addressed inquiries about account balances, transactions, interest rates and other banking services.
- Established rapport with customers as to understand their financial goals and provide personalized services.
- Identified customer needs by suggesting relevant products like credit cards, loans, investment accounts, etc.
Customer Service Representative
Volvo of North America
06.2019 - 01.2022
- Collaborated with vendors country-wide in setting up emergency breakdown services of transport units for Volvo/Mack dealers, Owner/Operators, and Fleet Representatives
- Performed remote diagnostics and analytics of transport units
- Managed all financial client inquiries and distribution of direct electronic payments including CC, EFS and Comm-Check
Insurance Customer Service Representative
AAA Insurance
09.2016 - 05.2019
- Maintained policyholder's accounts and up-sold coverage premiums
- Processed policy endorsements, payments, reinstatements, and new business applications
- Cross-sold insurance solutions specific to customers personalized needs
Customer Service Manager
The Telephone Center
08.2006 - 08.2015
- Assisted clients with business-to-business account maintenance for members and third-party users
- Supported collection efforts on past due accounts to control delinquencies and mitigate losses
- Identified opportunities for referrals to Loss Mitigation Specialist on accounts rendering additional aid to cure past due balances
Education
Bachelor Of Science - Management Information Systems
Winston-Salem State University
Winston-Salem, NC12.2015
Skills
- Customer Service
- Problem-Solving
- Team Building & Leadership
- Adherence To High Customer Satisfaction Standards
- MS Office Expert
Programs
- SAP
- Ruby
- Oracle
- B2B eCommerce
- Agile Methodology
Timeline
Sales Representative
Foot Locker, Nike
08.2023 - Current
Customer Service Representative
U.S Bank
01.2022 - 02.2024
Customer Service Representative
Volvo of North America
06.2019 - 01.2022
Insurance Customer Service Representative
AAA Insurance
09.2016 - 05.2019
Customer Service Manager
The Telephone Center
08.2006 - 08.2015
Bachelor Of Science - Management Information Systems
Winston-Salem State University
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