Ava Rea
Fayetteville,AR
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Fulfillment Lead
Lowe's
08.2023 - Current
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Implemented performance metrics to track individual progress and identify areas for improvement within the team.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
Head Cashier
Lowe's
12.2021 - Current
- Facilitated and logged store opening, closing, and shift changes.
- Mentored new team members on sales software system operation.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Shift Leader
Walgreens
02.2021 - 08.2021
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
Resolution Specialist
Walmart
12.2020 - 03.2021
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
Customer Service Representative
Walmart
07.2016 - 12.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Collaborated with team members to ensure smooth operations during peak hours.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Associate of Arts - Liberal Arts And General Studies
Northwest Arkansas Community College
Bentonville, Arkansas05.2019
Skills
- Excellent Communication
- Conflict Resolution
- Organization and Time Management
- Supervision and leadership
- Critical thinking abilities
- MS Outlook
- Flexible and Adaptable
Timeline
Fulfillment Lead
Lowe's
08.2023 - Current
Head Cashier
Lowe's
12.2021 - Current
Shift Leader
Walgreens
02.2021 - 08.2021
Resolution Specialist
Walmart
12.2020 - 03.2021
Customer Service Representative
Walmart
07.2016 - 12.2020
Associate of Arts - Liberal Arts And General Studies
Northwest Arkansas Community College