Avaree Gordon
Lansing,MI
Summary
Analytical Supervisor with expertise and experience developing effective methods of service delivery. Accountability for front end oversight and maintaining quality standards while improving customer experience. Possesses good public relations and communication skills.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Head Cashier Supervisor
Menards
Lansing, MI
06.2022 - Current
- Supervised cashier team to ensure efficient customer service and transactions.
- Managed cash register operations and maintained accurate cash drawer balances.
- Trained new cashiers on company policies and customer interaction best practices.
- Provided guidance on best practices for handling difficult customers or situations.
- Processed exchanges and returns by inputting in company database.
Sales Associate
Zumiez
Gurnee, Illinois
10.2017 - 11.2020
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Greeted customers and provided exceptional customer service.
Assistant
Alpha Distributors
Harwood Heights, Illinois
06.2019 - 08.2020
- Assisted organizational efforts by filing, entering data and answering phones.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Handled confidential information with discretion and integrity.
- Archived confidential material using established procedures.
- Gathered and sorted data for reports and files.
Education
Grayslake North High School
Grayslake, ILSome College (No Degree) - Psychology
Michigan State University
East Lansing, MISkills
- Cash management
- Customer transactions
- Team supervision
- Staff training
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Transaction accuracy
- Employee scheduling
References
References available upon request.
Timeline
Head Cashier Supervisor
Menards
06.2022 - Current
Assistant
Alpha Distributors
06.2019 - 08.2020
Sales Associate
Zumiez
10.2017 - 11.2020
Grayslake North High School
Some College (No Degree) - Psychology
Michigan State University