AVE ZETTEL
Sales Representative/ Salesperson / Customer Service Representative
Miami,FL
Summary
Dedicated customer service representative skilled in problem resolution, active listening, and relationship building. Proven ability to manage high-stress situations while exceeding performance metrics.
Results-driven customer service professional with a strong background in data entry and critical thinking. Successfully enhanced customer experiences through attentive support and collaboration, consistently recognized for top performance and effective conflict resolution.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Amazon
13450 NW 14TH ST Bldg C 2F69 MIAMI, FL
11.2025 - Current
- Adapted quickly to new tools and processes, enhancing overall service efficiency.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Collaborated with team members to streamline communication and improve response times.
- Engaged in ongoing training sessions to enhance product knowledge and service skills.
- Contributed to positive customer experiences through attentive listening and prompt assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Worldpay
PUERTO PRINCESA CITY, PHILIPPINES
08.2019 - 12.2019
- Assisted customers with inquiries and resolved issues using Amazon's customer service platform.
- Provided feedback on recurring issues to support continuous improvement initiatives.
- Demonstrated strong problem-solving skills while addressing customer complaints effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Marketing Associate /Guest Entertainer
EL JARAMA GARDEN AND RESTAURANT
BARANGAY MALIGAYA, EL NIDO PALAWAN, PHILIPPINES
02.2015 - 12.2019
- Developed and implemented targeted marketing campaigns to increase brand awareness.
- Conducted market research to identify customer needs and preferences.
- Collaborated with team to create engaging content for social media platforms.
- Analyzed campaign performance metrics to refine marketing strategies.
- Maintained updated knowledge of industry trends and competitor activities.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Organized trade show appearances, significantly increasing professional network and potential leads.
Administrative Supervisor
SHEEBANG HOSTEL
BGY SAN PEDRO PUERTO PRUINCESA CITY PALAWAN PH
08.2018 - 01.2019
- Supervised administrative staff, ensuring efficient workflow and adherence to company policies.
- Developed and implemented streamlined processes to enhance office productivity and reduce operational delays.
- Coordinated schedules, meetings, and travel arrangements for senior management, optimizing time management and resource allocation.
- Managed budget tracking and expense reporting, maintaining accuracy in financial documentation and forecasting needs.
- Trained new employees on administrative procedures and software systems, fostering a knowledgeable team environment.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Bachelor of Science - GENERAL PSYCHOLOGY
PALAWAN STATE UNIVERSITY
BGY. SA PEDRO PUERTO PRINCESA CITY, PALAWAN PHBachelor of Science - Financial Management
PALAWAN STATE UNIVERSITY
BGY. SAN PEDRO PUERTO PRINCESA CITY PALAWAN PH05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Customer satisfaction measurement
- Client relations
- Call center operations
- Data collection
- Customer education
- Coordination
- Sales expertise
- Order fulfillment
- Store maintenance
- Research
- Account updating
- Account management
- Spreadsheets
- Stock management
- Product promotion
- Brand representation
- Shipping and logistics
Languages
English
Native or Bilingual
TAGALOG
FILIPINO
Timeline
Customer Service Representative
Amazon
11.2025 - Current
Customer Service Representative
Worldpay
08.2019 - 12.2019
Administrative Supervisor
SHEEBANG HOSTEL
08.2018 - 01.2019
Marketing Associate /Guest Entertainer
EL JARAMA GARDEN AND RESTAURANT
02.2015 - 12.2019
Bachelor of Science - GENERAL PSYCHOLOGY
PALAWAN STATE UNIVERSITY
Bachelor of Science - Financial Management
PALAWAN STATE UNIVERSITY