Avel Reyes
Charlie’s Phoenix
10655 N 9th St Unit 137,AZ
16
years of professional experience
Dynamic professional with extensive experience at Charlie’s, excelling in customer service and staff management. Proven ability to enhance guest experiences through strong multitasking and effective communication. Recognized for developing innovative cocktail recipes and fostering team collaboration, driving customer satisfaction and loyalty in high-pressure environments.
Professional music entertainer with strong focus on delivering exceptional auditory experiences. Known for crafting unique playlists and maintaining energetic and engaging performances that captivate audiences. Committed to team collaboration and achieving outstanding event outcomes. Reliable and adaptable with extensive knowledge of music genres, mixing techniques, and audience engagement.
Work History
Bartender
2 Years 3 Months- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in managing inventory levels, accurately tracking stock to minimize waste and optimize service efficiency.
- Engaged with customers to provide personalized service, fostering repeat business and positive relationships.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
DJ
2 Years 3 Months- Curated diverse music playlists to enhance audience engagement during events.
- Operated sound equipment and mixing consoles to ensure optimal audio quality.
- Collaborated with event organizers to align music selections with thematic elements.
- Engaged with patrons to create memorable experiences through personalized music choices.
- Adapted set lists based on crowd response to maintain high energy levels throughout events.
- Monitored venue acoustics and adjusted sound settings for improved performance quality.
- Developed promotional strategies to increase attendance at events hosted by venue.
- Trained junior DJs on equipment operation and best practices for live performances.
- Offered creative input on event themes, assisting in the development of unique celebrations catered to client preferences.
- Enhanced audience engagement by incorporating interactive elements and innovative mixing techniques during live performances.
- Promoted events through social media channels, resulting in increased attendance and visibility for the DJ brand.
DJ
1 Year 9 Months- Curated playlists to enhance event atmosphere and guest engagement.
- Operated sound equipment, ensuring optimal audio quality during performances.
- Collaborated with event organizers to align music selection with themes and audience preferences.
- Adapted quickly to changing crowd dynamics, adjusting setlists for maximum enjoyment.
- Promoted events via social media platforms, increasing attendance and brand visibility.
- Developed unique remixes that distinguished performances from competitors in local scene.
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
Assistant Manager
6 Years 4 Months- Assisted in daily operations, ensuring seamless customer service and staff coordination.
- Trained new team members on operational standards and company policies.
- Monitored inventory levels, placing orders to maintain optimal stock availability.
- Implemented process improvements that enhanced efficiency in service delivery.
- Developed training materials to support staff development and performance enhancement.
- Collaborated with management to execute promotional initiatives, boosting customer engagement.
- Analyzed customer feedback to identify areas for service improvement and implementation strategies.
- Led team meetings focused on resolving operational challenges and improving teamwork dynamics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Bartender
6 Years 4 Months- Prepared and served a variety of beverages, ensuring quality and presentation standards.
- Maintained cleanliness and organization of bar area, contributing to efficient service.
- Managed inventory levels by tracking stock and placing orders as needed.
- Assisted in training new staff on beverage preparation techniques and customer service protocols.
- Developed positive relationships with patrons to enhance their overall experience.
- Handled cash transactions accurately and efficiently, ensuring balanced registers at shift end.
- Implemented new cocktail recipes, enhancing menu offerings and customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
2 Years 2 Months- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline order delivery and improve food presentation.
- Maintained knowledge of menu items, specials, and promotions to enhance guest satisfaction.
- Trained new servers on restaurant policies, menu details, and service standards.
- Managed cash handling procedures, ensuring accurate transactions and balanced registers.
- Resolved customer complaints promptly, fostering repeat business through effective problem-solving.
Helicopter Rescue Swimmer
2 Years 9 Months- Executed rescue operations in challenging environments, ensuring the safety of personnel in distress.
- Conducted search and recovery missions utilizing advanced diving techniques and equipment.
- Collaborated with aircrew to coordinate helicopter deployment during emergency situations.
- Provided immediate medical assistance to injured individuals during rescue operations.
- Developed operational strategies to enhance response times and mission effectiveness.
- Provided immediate medical care to injured persons, stabilizing their condition until further help arrived.
- Performed regular maintenance checks on equipment, guaranteeing reliability during high-pressure situations.
- Exercised excellent decision-making skills during time-sensitive situations, prioritizing tasks for optimal outcomes.
Education
Associate of Arts - Graphic Design
High School Diploma
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Outgoing personality
Customer service expertise
Staff management
Collaboration and teamwork
Timeline
Bartender
Charlie’s Phoenix
03.2024 - 06.2026Read More
DJ
Charlie’s Phoenix
03.2024 - 06.2026Read More
DJ
Charlie’s Las Vegas
04.2022 - 01.2024Read More
Assistant Manager
Charlie’s Las Vegas
09.2017 - 01.2024Read More
Bartender
Charlie’s Las Vegas
09.2017 - 01.2024Read More
Server
Applebees Bar and Grill
03.2014 - 05.2016Read More
Helicopter Rescue Swimmer
United States Navy, USN
12.2010 - 09.2013Read More
San Diego Miramar College
Associate of Arts from Graphic Design
Read More
McAllen Highschool
High School Diploma
Read More