Avelaine Randall
Bellevue,WA
Summary
Seeking a challenging position that utilizes my extensive hospitality experience and will offer an opportunity for growth and advancement. Marketed and distributed the products Communicated with vendors to ensure speedy and accurate deliveries Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Drive Up & Go Manager
Safeway
03.2020 - Current
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.
- Establish team priorities, maintained schedules and monitored performance.
- Assist in organizing and overseeing assignments to drive operational excellence.
Front Office Supervisor
Silver Cloud Inn Bellevue
10.2004 - 03.2020
- Responsible for assisting General Manager and Assistant General Manager in increasing the efficiency of daily operations by: Scrutinizing the house status of guests to ensure all needs are met and exceed their expectations Assessing every departure to guarantee each account is accurate so that check out is handled in a timely matter Checking each arrival for special requests and will alert the appropriate departments Meticulously audit arrivals of frequent and repeat guests to make certain that address, company, and rate information are correct to ease with the check in process Handling guest requests and complaints with the utmost care Making an effort to recognize frequent and repeat guests by name and face to promote guest loyalty Assisting the Sales Department by monitoring the room inventories to avoid overbooking room types Observing the purchase activity of guests in the gift shop to maximize profits, Email: Sanfrancisco0620@outlook.com
Front Desk Agent / Night Auditor
Coast Gateway Hotel
02.2000 - 10.2011
- Settled daily credit card transactions Prepared reports for the morning and afternoon staff Preassigned rooms to best suit the needs of the guests Awarded Employee of the Year for 2002
Owner
A-N-C Trading
09.1997 - 12.1999
- Owned and operated a food distribution company that imported and exported
- Asian products to a thriving Northwest Asian community
- Responsibilities included: Created new sales channels and pursued sales leads
Education
College Coursework. Completed Two Years of Studies Focusing On Radio/Television Broadcasting. -
City College of San Francisco
San Francisco, CAOhlone College
Fremont, CASkills
- Interpersonal Communication Skills
- Safety Policies and Procedures
- Professional Relationships
- Product and Service Knowledge
- Employee Performance Evaluations
- Customer Needs Assessments
- Delivery Schedules
- Customer Inquiries
Timeline
Drive Up & Go Manager
Safeway
03.2020 - Current
Front Office Supervisor
Silver Cloud Inn Bellevue
10.2004 - 03.2020
Front Desk Agent / Night Auditor
Coast Gateway Hotel
02.2000 - 10.2011
Owner
A-N-C Trading
09.1997 - 12.1999
College Coursework. Completed Two Years of Studies Focusing On Radio/Television Broadcasting. -
City College of San Francisco
Ohlone College