Summary
Overview
Work History
Education
Skills
Timeline
Generic

Avelina Ozuna

San Antonio

Summary

Strong Member Service Representative with a proven track record at MCNA DENTAL PLAN, excelling in customer satisfaction through active listening and effective problem-solving. Skilled in escalation handling and call documentation, I thrive under pressure while maintaining professionalism and confidentiality, ensuring high-quality service and endorse teamwork in a fast-paced environment.

Overview

13
13
years of professional experience

Work History

Member Service Representative

Media Riders Inc.
11.2012 - 07.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Education

High School Diploma -

Luther Burbank High School
San Antonio, TX

Certificate -

San Antonio College Medical Assistance And Dental Assistance
San Antonio, TX

Skills

  • Customer service
  • Escalation handling
  • Understanding customer needs
  • Professional telephone demeanor
  • Calm under pressure
  • Call documentation
  • Call center experience
  • Teamwork and collaboration
  • Computer skills
  • Microsoft office
  • Work prioritization
  • Remote office availability
  • Customer data confidentiality
  • Following scripts
  • Policies and procedures adherence

Timeline

Member Service Representative

Media Riders Inc.
11.2012 - 07.2025

High School Diploma -

Luther Burbank High School

Certificate -

San Antonio College Medical Assistance And Dental Assistance

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