Averee Gentry
Durham,NC
Summary
Friendly personality with years of experience in customer service. Hard-working team player. Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings. Holds a Master of Divinity with a certificate in Theology and Trauma and a bachelors degree in social entrepreneurship with minors in religion and sociology.
Overview
10
10
years of professional experience
Work History
Program Coordinator
Leadership Education At Duke Divinity
02.2024 - Current
- Coordinate program logistics, ensuring seamless execution of events and activities.
- Develop and maintain relationships with vendors to enhance program gatherings.
- Manage schedules and resources, optimizing workflow efficiency across multiple projects.
- Mentor junior staff, providing guidance on best practices in program coordination.
- Facilitate regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintain detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Organize events to engage participants, enhancing their learning experience within the program framework.
- Provide exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
Childcare Worker
Christ Central Church
09.2021 - Current
- I care for young children in a group setting while their parents attend church services and/or church-wide events.
- Facilitate engaging activities that promote social, emotional, and cognitive development for children.
- Implement safety protocols, ensuring a secure environment for all participants.
Teacher's Aide
Mercer University
01.2022 - 05.2023
- I co-authored a journal article with my professor.
- I planned and facilitated virtual events.
- I conducted and compiled research.
- I transcribed the professor's lectures for future students.
- I built and maintained professional relationships with students and faculty members.
Co-Owner and Store Manager of Operations
The Donut Shop
05.2020 - 06.2021
- Participated in hiring, training, and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Created a positive work environment through intentional relationships with staff, and an enjoyable customer experience for guests.
- Marketing included daily social media posts, catering weddings and events, and taking donuts around to local businesses for community engagement and partnership.
- Planned and executed store events, such as hosting various vendors, fundraising for various causes, and setting up at a holiday market.
Lead Sales Associate
Lifeway Christian Stores
10.2015 - 10.2019
- Maintained store and church connections by following up with local churches weekly through written letters, phone calls, and visits.
- Cultivated a sense of mission amongst the staff through planning community service events; cultivated unity and opportunities to connect by planning staff events.
- Did opening and closing manager duties such as counting money, opening and closing registers, and making sure that the store met visual and cleanliness standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Participated in store meetings and product training sessions to understand and sell items.
Education
Master of Divinity -
McAfee School of Theology At Mercer University
Atlanta, GA05.2023
Bachelor of Arts - Social Entrepreneurship
Carson-Newman University
Jefferson City, TN05.2020
Associate of Arts -
Pellissippi State Community College
Knoxville, TN05.2017
High School Diploma -
Berean Christian School
Knoxville, TN05.2015
Skills
- Program coordination
- Event planning
- Vendor management
- Relationship building
- Customer Service
- Activity facilitation
- Community engagement
Timeline
Program Coordinator
Leadership Education At Duke Divinity
02.2024 - Current
Teacher's Aide
Mercer University
01.2022 - 05.2023
Childcare Worker
Christ Central Church
09.2021 - Current
Co-Owner and Store Manager of Operations
The Donut Shop
05.2020 - 06.2021
Lead Sales Associate
Lifeway Christian Stores
10.2015 - 10.2019
Master of Divinity -
McAfee School of Theology At Mercer University
Bachelor of Arts - Social Entrepreneurship
Carson-Newman University
Associate of Arts -
Pellissippi State Community College
High School Diploma -
Berean Christian School