Averi Krauzewicz
San Antonio,Texas
Summary
Healthcare operations and quality improvement professional with leadership experience supporting multidisciplinary clinical teams and driving operational and performance improvement initiatives within healthcare environments. Demonstrated ability to analyze operational data, monitor key performance indicators, and implement workflow optimization strategies that improve patient access, clinical efficiency, and service quality. Experienced collaborating with clinical leadership to support regulatory readiness, strengthen patient safety practices, and align operational processes with HighnReliability Organization principles. Currently pursuing a Master of Business Administration with a focus on healthcare leadership, analytics, and performance improvement.
Highly competent Lead Operations Supervisor with background in ensuring efficient business operations. Experience includes coordinating staff, overseeing daily activities, and improving overall productivity. Strengths include strong leadership skills, strategic planning abilities, and exceptional problem-solving capabilities. Past roles demonstrated consistent success in optimizing operational processes to drive business growth.
Overview
2027
2027
years of professional experience
Work History
Lead Operations Manager
Pediatric Therapy Specialists
San Antonio, TX
06.2021 - Current
- Provide operational leadership supporting more than 20 clinical providers across speech, occupational, physical, and feeding therapy services.
- Monitor key operational metrics including provider productivity, scheduling efficiency, patient volume trends, and financial performance indicators.
- Develop operational dashboards and reporting systems to support leadership decision-making and continuous performance improvement.
- Collaborate with clinical leadership to identify workflow inefficiencies and implement process improvements that enhance patient access and care coordination.
- Support compliance with organizational policies and healthcare regulatory standards through documentation monitoring and operational oversight.
- Facilitate cross-department communication between clinicians, administrative teams, and families to support coordinated patient care delivery.
- Assist with onboarding and operational training initiatives to ensure alignment with organizational procedures and quality standards.
- Monitor billing workflows and reconciliation activities to ensure operational accuracy and financial accountability.
Lead Scheduling Coordinator
Pediatric Therapy Specialists
San Antonio, TX
2021 - Current
- Manage provider scheduling systems for multidisciplinary therapy services including speech therapy, occupational therapy, physical therapy, and feeding therapy.
- Optimize provider schedules to maximize clinic capacity, improve patient access, and reduce scheduling gaps.
- Analyze appointment utilization, cancellations, and scheduling trends to support operational performance monitoring.
- Coordinate schedule adjustments based on patient demand, provider availability, and clinical priorities.
- Maintain operational scheduling reports used by leadership to evaluate productivity, patient volume, and service efficiency.
- Collaborate with clinicians and administrative staff to maintain consistent scheduling workflows and patient access processes.
Quality Improvement & Operational Impact
- Utilize operational data and scheduling analytics to identify workflow optimization opportunities and improve patient access.
- Support leadership initiatives focused on improving provider utilization, service efficiency, and care coordination.
- Contribute to performance improvement activities aligned with healthcare quality management principles and PDSA methodology.
- Assist leadership in monitoring operational processes that support regulatory readiness and quality standards.
Education
Master of Business Administration (MBA) -
Texas A&M; University-Corpus Christi
Bachelor of Science - Kinesiology
University of Texas at San Antonio
Skills
- Quality & Performance Improvement (PDSA)
- Workflow Optimization
- Healthcare Operations Leadership
- Process Improvement Initiatives
- Regulatory Compliance & Survey Readiness
- High Reliability Organization Principles
- Patient Safety & Risk Awareness
- Patient Access & Care Coordination
- Healthcare Data Analytics
- Cross Functional Team Leadership
- KPI & Quality Dashboard Monitoring
- Operational Reporting & Data Analysis
Quality Improvement And Operational Impact
- Utilize operational data and scheduling analytics to identify workflow optimization opportunities and improve patient access.
- Support leadership initiatives focused on improving provider utilization, service efficiency, and care coordination.
- Contribute to performance improvement activities aligned with healthcare quality management principles and PDSA methodology.
- Assist leadership in monitoring operational processes that support regulatory readiness and quality standards.
Timeline
Lead Operations Manager
Pediatric Therapy Specialists
06.2021 - Current
Quality Improvement & Operational Impact
Lead Scheduling Coordinator
Pediatric Therapy Specialists
2021 - Current
Master of Business Administration (MBA) -
Texas A&M; University-Corpus Christi
Bachelor of Science - Kinesiology
University of Texas at San Antonio