Dedicated Customer Service Representative with a strong focus on empathy, problem-solving, and task prioritization. Proven ability to enhance customer experiences and foster loyalty through effective communication and relationship-building. Ready and willing to participate in training and educational exercises to further enhance my skill set.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Gift3D, LLC
Kings Mountain, North Carolina
12.2023 - Current
Resolved customer complaints efficiently to improve service quality.
Guided customers in selecting products and addressing inquiries about gift options, enhancing overall shopping experience.
Answered customer inquiries and provided accurate information regarding products and services.
Initiated friendly conversations with customers to foster a welcoming atmosphere and improve engagement.
Cultivated strong customer relationships to drive repeat business and loyalty.
Maintained accurate product displays to effectively promote gift items.
Monitored inventory levels and reported restocking needs promptly.
Processed cash transactions accurately and efficiently during busy shifts.
Maintained organized cash drawers and ensured proper change supply.
Monitored and reported discrepancies in cash flow to management.
Adhered to company policies for cash management and security protocols.
Education
High School Diploma -
Piedmont Community Charter
Gastonia, NC
05-2026
Skills
Customer Service and Support
Product Knowledge
Transaction Management
Inventory Management
Detail Oriented
Task Prioritization
Problem-solving
Customer Engagement
Team Collaboration
Able to Work Under Pressure (Deadlines)
Empathy and Patience
Affiliations
President of the Gay Straight Alliance Club for 3 Years, Participated in the following plays: The Little Mermaid, NCTC - Our Place, The Music Man, The Annual Christmas Special (4 years)