Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Averi Santore

Kings Mountain,NC

Summary

Dedicated Customer Service Representative with a strong focus on empathy, problem-solving, and task prioritization. Proven ability to enhance customer experiences and foster loyalty through effective communication and relationship-building. Ready and willing to participate in training and educational exercises to further enhance my skill set.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Gift3D, LLC
Kings Mountain, North Carolina
12.2023 - Current
  • Resolved customer complaints efficiently to improve service quality.
  • Guided customers in selecting products and addressing inquiries about gift options, enhancing overall shopping experience.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Initiated friendly conversations with customers to foster a welcoming atmosphere and improve engagement.
  • Cultivated strong customer relationships to drive repeat business and loyalty.
  • Maintained accurate product displays to effectively promote gift items.
  • Monitored inventory levels and reported restocking needs promptly.
  • Processed cash transactions accurately and efficiently during busy shifts.
  • Maintained organized cash drawers and ensured proper change supply.
  • Monitored and reported discrepancies in cash flow to management.
  • Adhered to company policies for cash management and security protocols.

Education

High School Diploma -

Piedmont Community Charter
Gastonia, NC
05-2026

Skills

  • Customer Service and Support
  • Product Knowledge
  • Transaction Management
  • Inventory Management
  • Detail Oriented
  • Task Prioritization
  • Problem-solving
  • Customer Engagement
  • Team Collaboration
  • Able to Work Under Pressure (Deadlines)
  • Empathy and Patience

Affiliations

  • President of the Gay Straight Alliance Club for 3 Years, Participated in the following plays: The Little Mermaid, NCTC - Our Place, The Music Man, The Annual Christmas Special (4 years)

Accomplishments

  • Academic Honor Roll, Employee of the Month

Timeline

Customer Service Representative

Gift3D, LLC
12.2023 - Current

High School Diploma -

Piedmont Community Charter
Averi Santore