Averiana Stewart
Covington
Summary
Equipped to serve as an immediate attribute to an organization where my customer service skills can be utilized to create a positive customer experience. Dependable and interacts well with others. Determined and self-motivated. Able to communicate effectively with individuals at all levels. Seeking a prosperous career that provides opportunities for stability, growth, professional development, and earned advancement.
Overview
7
7
years of professional experience
Work History
Case Manager
Alleghany Highlands Community Services
08.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
CASHIER, OGP
WALMART
08.2019 - Current
- Successfully receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Pick customers items, stage their items, and dispense the item to the customers.
- Ability to stock shelves, sort and reshelve returned items, and mark prices on items and shelves.
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Assist customers in the right location of products.
INTERN
ALLEGHANY HIGHLANDS COMMUNITY SERVICES
05.2023 - 07.2023
- Observed client interactions in a state hospital setting.
- Observed drug screenings.
- Shadowed case managers with their clients.
- Visited client’s homes and observed their check ins.
- Picked up clients that have been discharged from the state hospital and took them home.
- Picked up clients for appointments.
- Observed an interview for a potential new hire.
- Observed many different meetings online and in person.
INTERN
SABRINA’S PLACE
03.2023 - 05.2023
- Organize files for the families.
- Bring in donations for the organization.
- Straighten up and organize the visitation rooms and file closet.
- Sold raffle tickets.
- Set up a donation table for the organization.
CASHIER
PGA TOUR
07.2018 - 07.2018
- Efficiently stocked shelves, sort and reshelve returned items.
- Assisted customers with care and concern to find the location of products.
- Took orders and completed them in a timely fashion.
Education
BACHELOR OF SCIENCE - HEALTH SCIENCES
Radford University Carilion
Roanoke, VA07.2023
ASSOCIATE OF ARTS AND SCIENCES - GENERAL STUDIES
Dabney S. Lancaster Community College
Clifton Forge, VA05.2021
Skills
- Leader mindset
- 1 year of childcare
- CPR certified
- NARCAN certified
- Counselor Certificate
- QMHP Certified
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- Excel
- Outlook
- Critical thinker
- Professional
Affiliations
- Member of Family, Career and Community Leaders of America (FCCLA) for 3 years and President
- Member of Chill Vibes Club for 2 years
- Member of National Honors Society, senior year
- Envision Intensive Law & Trial at Stanford University
- Volunteered at Adult Care Center of Roanoke Valley
- Job Shadowed at Highlands Therapy & Industrial Rehabilitation, Inc.
- Pride of the Mounties award
- COTAD member
- SOTA member
- Member of the National Society of Leadership and Success
Timeline
Case Manager
Alleghany Highlands Community Services
08.2023 - Current
INTERN
ALLEGHANY HIGHLANDS COMMUNITY SERVICES
05.2023 - 07.2023
INTERN
SABRINA’S PLACE
03.2023 - 05.2023
CASHIER, OGP
WALMART
08.2019 - Current
CASHIER
PGA TOUR
07.2018 - 07.2018
ASSOCIATE OF ARTS AND SCIENCES - GENERAL STUDIES
Dabney S. Lancaster Community College
BACHELOR OF SCIENCE - HEALTH SCIENCES
Radford University Carilion
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