Averie McDonald
Houston,Texas
Summary
Office Manager with a dynamic approach to enhancing operational efficiency, leveraging 4 years of experience in customer service and human resources. Proficient in utilizing tools like Zendesk and Salesforce to optimize workflows and foster team collaboration. Skilled in strategic planning and data analysis, with a keen interest in integrating FinTech and digital marketing strategies to drive organizational success.
Overview
6
6
years of professional experience
Work History
Office Manager
Angels of Care Pediatric Home Health
09.2024 - Current
- Streamline administrative processes, reducing paperwork turnaround time and enhancing overall operational efficiency in pediatric home health services.
- Liaise between families, caregivers, and medical staff, providing compassionate support and clear communication to address concerns promptly.
- Manage scheduling intricacies, ensuring optimal staff allocation and maintaining compliance with healthcare regulations and company policies.
- Optimize HR processes, reducing onboarding time and enhancing employee satisfaction in pediatric home health services.
Customer Service Representative
Zenbusiness
01.2023 - 07.2024
- Resolved customer inquiries efficiently, fostering positive relationships. Collaborated with team to streamline processes, enhancing overall service quality.
- Consistently exceeded service targets, contributing to improved customer satisfaction rates. Identified and implemented solutions to recurring issues.
Customer Service Representative
Elevance Health
01.2021 - 12.2022
- Resolved customer inquiries efficiently, maintaining high satisfaction rates. Implemented process improvements, reducing average call time and enhancing service quality.
- Worked seamlessly with cross-functional teams to address complex customer issues. Contributed to knowledge base updates, improving team-wide problem-solving capabilities.
Customer Service Representative
Omaha Steaks
03.2020 - 12.2022
- Resolved customer inquiries, ensuring satisfaction through prompt and personalized solutions. Consistently exceeded service metrics, contributing to improved retention rates.
- Streamlined order processing, reducing average handling time while maintaining accuracy. Implemented feedback system, leading to measurable improvements in customer satisfaction scores.
Skills
Zendesk, JIRA, Salesforce, Atlassian, Confluence, Slack, FinTech, Startup, Paycom, HR Compliance, Regulatory Compliance, Digital Marketing, Customer Service, Data Analysis, Process Improvement, Team Collaboration, Strategic Planning, Training, Sales
Timeline
Office Manager
Angels of Care Pediatric Home Health
09.2024 - Current
Customer Service Representative
Zenbusiness
01.2023 - 07.2024
Customer Service Representative
Elevance Health
01.2021 - 12.2022
Customer Service Representative
Omaha Steaks
03.2020 - 12.2022