Averil Ernist
Honolulu,USA
Summary
Developed essential skills in supportive and client-focused environment, including communication and problem-solving abilities. Looking to transition into new field, leveraging experience in client assessment and community resource coordination. Committed to applying these transferable skills to make a meaningful contribution in new role.
Overview
3
3
years of professional experience
Work History
Social Services Assistant
Hawaii Meals on Wheels
Honolulu, HI
01.2024 - Current
- Assisted clients in completing needs assessments and eligibility applications.
- Onboarded new clients and secured paperwork completion.
- Facilitated communication between clients and other service providers.
- Coordinated meal delivery schedules to ensure timely service for clients.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Collected data and compiled reports needed for state grants.
Receptionist
Hawaii Meals on Wheels
Honolulu, HI
08.2023 - 12.2024
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Entered and retrieved client information in multiple computer databases.
- Prepared documents using Microsoft365 software.
- Compile and sort physical and digital office records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
University Laboratory School
Honolulu, HI05-2021
Skills
- Client assessment
- Caseload management
- Client advocacy
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
- Microsoft office
- Documentation skills
- Task prioritization
- Maintaining client records
- Analytical thinking
- Care coordination
- Risk assessment
- Policy understanding
- Interpersonal communication
- De-escalation techniques
- Adaptability
- Confidentiality practices
- Cultural sensitivity
- Data entry software
- Case management
- Client intakes
Languages
English
Native or Bilingual
Chuukese
Native or Bilingual
Timeline
Social Services Assistant
Hawaii Meals on Wheels
01.2024 - Current
Receptionist
Hawaii Meals on Wheels
08.2023 - 12.2024
High School Diploma -
University Laboratory School