AVERLEIGH YANG
Stockton,CA
Summary
Compassionate and detail-oriented professional with five years of customer service experience. Skilled in team supervision, customer engagement, team collaboration, and operational support. Driven and ready to contribute to healthcare or service-oriented roles.
Overview
6
6
years of professional experience
Work History
Tap Supervisor
Victoria's Secret & PINK
Stockton, CA
08.2023 - Current
- Supported daily store operations by leading the sales floor, coaching associates, and delivering excellent customer service.
- Built genuine connections and rapport with customers to understand their needs and recommend appropriate products.
- Executed floor set updates to maintain visual merchandising standards and enhance the customer shopping experience.
- Fostered effective team communication to improve coordination.
Shift Lead
Little Caesars Pizza
Fresno, CA
02.2021 - 05.2023
- Processed customer transactions accurately and efficiently using POS systems.
- Managed cash drawer, ensuring balanced till at end of shifts.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety.
Cashier
Grocery Outlet Bargain Market
Fresno, CA
03.2020 - 01.2021
- Processed customer transactions accurately and efficiently using POS systems.
- Managed cash drawer, ensuring balanced till at end of shifts.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety.
Education
Futuro Health- Allied Health Training
Futuro Health
Associate of Science - Pre-Allied Health Science
Fresno City College
Fresno, CA10.2023
Skills
Customer Service and Communication- active listening, conflict resolution, and promoting effective team communication
Leadership and Teamwork- team supervision, coaching, and training and mentoring new employees
Operational and Technical Skills- point-of-sales (POS) systems, inventory management and shipment processing
Timeline
Tap Supervisor
Victoria's Secret & PINK
08.2023 - Current
Shift Lead
Little Caesars Pizza
02.2021 - 05.2023
Cashier
Grocery Outlet Bargain Market
03.2020 - 01.2021
Futuro Health- Allied Health Training
Futuro Health
Associate of Science - Pre-Allied Health Science
Fresno City College