Michelle Dominguez Nava
Minneapolis,MN
Summary
Experienced retail manager with a strong background in handling customer concerns and problem solving in the most empathetic way possible. Known for clear communication, good judgment, and keeping calm during high stress moments.
Overview
5
5
years of professional experience
Work History
TAP Supervisor
Victoria's Secret & PINK
Maple Grove, MN
12.2023 - Current
- Supervised team operations to ensure adherence to visual merchandising standards.
- Trained staff on effective customer engagement and product knowledge techniques.
- Increased customer satisfaction with proactive problem-solving and effective communication skills.
- Maintained strict compliance with all relevant regulations and industry standards, mitigating potential risks associated with non-compliance issues.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Resolved complex customer concerns involving billing issue, product disputes, service dissatisfactio, and policy exceptions
- Acted as the primary escalation point for a high impact customer complaints, using de-escalation techniques to achieve positive outcomes
Fulfillment Associate
Target
Edina, MN
10.2020 - 09.2022
- Operated material handling equipment to efficiently process incoming and outgoing shipments.
- Maintained accurate inventory records through regular cycle counts and audits.
- Collaborated with team members to ensure timely order fulfillment and customer satisfaction.
- Executed quality control checks on products to uphold company standards.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
Education
High School Diploma -
Hiawatha Collegiate
Minneapolis, MNSkills
- Critical thinking
- Multitasking in any Environment
- Decision-making
- Conflict Resolution
- Clear written and verbal communication
- Policy interpretation
- Documentation accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
TAP Supervisor
Victoria's Secret & PINK
12.2023 - Current
Fulfillment Associate
Target
10.2020 - 09.2022
High School Diploma -
Hiawatha Collegiate