Dedicated Patient Care Technician with three years of diverse experience in healthcare settings. Proven ability to lead teams towards achieving organizational goals while delivering high-quality patient care. Strong background in professional communication and leadership roles, enhancing team performance and patient outcomes.
Overview
4
4
years of professional experience
Work History
Starbucks Assistant Store Manager
Starbucks
Azle
02.2021 - 08.2025
Supervised daily operations to ensure team efficiency and productivity.
Trained new employees on safety protocols and operational procedures.
Managed staff schedules to optimize coverage during peak hours.
Monitored quality control standards to uphold service excellence across shifts.
Organized team meetings to communicate updates and address concerns effectively.
Provided on-the-job training to new staff members.
Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Resolved customer complaints and reported issues to senior management.
Assisted upper management with daily operations to meet standards of service and quality.
Developed strategies for improving operational efficiency and customer service levels.
Recruited, hired, and mentored new team members, working closely with human resources department.
ICU Clerk
Medical City Decatur
Decatur
01.2023 - 01.2024
Managed daily clerical tasks to support office operations and workflow efficiency.
Handled incoming calls and emails, providing information and directing inquiries appropriately.
Supported inventory management by tracking supplies and placing orders as needed.
Responded promptly to patient calls and requests for assistance.
Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Patient Care Technician
Samaritan Health Services
09.2023 - 01.2024
Assisted nursing staff in delivering patient care and support.
Monitored vital signs and reported changes to healthcare team.
Maintained clean and safe patient environments in compliance with protocols.
Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Assisted with patient admissions, discharges and transfers.
Conducted safety rounds regularly to ensure safe environment for patients.
Responded quickly in emergency situations by providing appropriate first aid measures.
Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Cardiac Telemetry Monitor
Medical City Decatur
09.2023 - 01.2024
Monitored cardiac rhythms using telemetry equipment in patient care settings.
Communicated effectively with healthcare team regarding patient status changes.
Responded promptly to alarm notifications, ensuring timely intervention when necessary.
Operated telemetry systems to monitor patient's heart rate and rhythm remotely.
Identified potential issues with the patient's ECG tracing before they become critical situations.
Cleaned and maintained heart monitors and EKG machine to remove dirt from electrodes for accurate measurements.
Compared posted strips to previous strips to notify nursing staff of drastic changes.
Assisted physicians with diagnostic procedures such as stress tests, holter monitoring, and echocardiograms.