Avery Austin
Escondido,California
Summary
Dependable Retail Associate with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
year of professional experience
Work History
Retail Associate
HomeGoods
1352A West Valley Pkwy, Escondido, CA 92029
03.2023 - Current
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Palomar College
San Marcos, CA12.2026
Skills
- Customer Engagement
- Cash Register Operation
- Reliability and punctuality
- Verbal and written communication
- Proactivity
- Sales proficiency
- Customer Service
- Problem-Solving
- Cash Handling
- Friendly and Helpful
- Attention to Detail
- Exceeding Customer Expectations
Timeline
Retail Associate
HomeGoods
03.2023 - Current
High School Diploma -
Palomar College