Tatum Southern
Starkville,US
Summary
Retail Associate with experience in enhancing product availability and customer satisfaction through strategic restocking and data-driven inventory management. Demonstrates strong teamwork, leadership, and communication skills, effectively coordinating store remodels and facilitating skill-building workshops. Proficient in Microsoft Office and quality assurance, with a commitment to maintaining accurate inventory records and fostering customer engagement.
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Associate
Walmart
Starkville, MS, US
09.2022 - Current
- Restocking processes to enhance product availability, resulting in increased customer satisfaction and reduced wait times.
- Analyzed sales data to identify trends, allowing for strategic adjustments in inventory management and boosting overall sales performance.
- Coordinated with team members during store remodels, ensuring efficient execution and alignment with corporate branding standards.
- Maintained accurate inventory records and performed regular audits, significantly improving stock accuracy and minimizing discrepancies.
Direct Support Professional
Rolling Hills Developmental Center
Starkville, MS, US
05.2018 - 04.2022
- Provided compassionate support to residents, fostering independence and enhancing their quality of life through tailored daily living activities.
- Facilitated skill-building workshops, like laundry, arts and crafts, gardening, etc. resulting in marked improvements in residents' self-sufficiency and overall well-being.
Customer Service Representative
Sitel
Starkville, MS
06.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Nurse Aide Training Program - undefined
Millsaps CTC
Starkville, MSPharmacy Technician Course - undefined
East Mississippi Community College
Columbus, MSHigh School Diploma - undefined
Starkville High School
Starkville, MS01.2015
Skills
- Communication
- Teamwork
- Leadership
- Microsoft Office
- Healthcare
- Call Center
- Computer Skills
- Quality Assurance
- Customer Engagement
- Conflict Resolution
- Process Improvement
- Resident Support
- Customer Satisfaction
- Inventory Auditing
- Product Restocking
- Customer engagement
- Cash handling accuracy
- Sales proficiency
- Customer service
- Technical Support
Certification
Silver Certification, Work Keys
Timeline
Retail Associate
Walmart
09.2022 - Current
Direct Support Professional
Rolling Hills Developmental Center
05.2018 - 04.2022
Customer Service Representative
Sitel
06.2017 - 01.2019
Nurse Aide Training Program - undefined
Millsaps CTC
Pharmacy Technician Course - undefined
East Mississippi Community College
High School Diploma - undefined
Starkville High School