Summary
Overview
Work History
Education
Skills
Timeline
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Elena Hernandez

Elena Hernandez

Starkville,MS

Summary

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field for future career, bringing strong foundation in teamwork and customer engagement.

Overview

1
1
year of professional experience

Work History

Frontend Retail Sales Associate

Walmart
05.2025 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Crew Member

Wendy's
10.2024 - 05.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Associate of Arts - Veterinary Science

Mississippi Gulf Coast Community College
Perkinston, MS
05-2025

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Reliability and punctuality
  • Store maintenance
  • Phone etiquette

Timeline

Frontend Retail Sales Associate

Walmart
05.2025 - Current

Crew Member

Wendy's
10.2024 - 05.2025

Associate of Arts - Veterinary Science

Mississippi Gulf Coast Community College

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