TAYLOUR WILLIAMS
Starkville,Ms
Summary
I believe my experience and commitment to excellence make me an ideal candidate for any customer service position. I am thorough, and I pay attention to detail. My computer skills are excellent, and I am able to learn new programs easily.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Broad Path
04.2023 - 05.2025
- Receiving inbound calls.
- Assisting with prior authorization.
- Checking account status.
- Checking the status of prescriptions.
- Checking J codes, ensuring they are covered for members' plans.
- Receiving outbound calls from members, updating the primary care provider.
ResultsCx
Customer Service Rep
06.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
HEALTH CARE PROVIDER
Louisville Healthcare
Louisville, MS
10.2020 - 06.2021
- Change and care for the residence.
- Assist the residents with feeding.
- Help with activities.
- Help with clothing the residence.
- Love on the residence, and make them feel at home.
- Changing the residence bedding.
- Take Them Outside.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
08.2019 - 03.2020
- Taking inbound and outbound calls from members, ensuring troubleshooting issues are resolved.
- Striving for quick complaint resolutions initiated by the supervisor for the ability to resolve problems on the first call, and avoid escalation.
- Checking the status of the prescription.
- Updating the primary care provider.
- Updating Member addresses, Phone Number,etc
Education
Associate Degree - Associate Of Science in Health Service
Colorado Technical University
Colorado Springs, COHigh School - undefined
STARKVILLE HIGH SCHOOL
01.2016
Skills
- People oriented
- Quick learner and effective time management
- Strong organizational skills
- Reliable team player
- Customer service
- Phone etiquette
- Data entry
- Sales
- Invoicing
- Tech-savvy
- GWAM 70 WPM
- Verbal communication skills
- Patience
- Flexible
- Lesson planning
- Multitasking
- Resourcefulness
- Dual monitor
- Insurance skills
- Stress management
- Communication
- HIPAA compliance
- Time management
- Positivity
Certification
I Have a CNA Certification.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Broad Path
04.2023 - 05.2025
ResultsCx
Customer Service Rep
06.2021 - 06.2022
HEALTH CARE PROVIDER
Louisville Healthcare
10.2020 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE
Alorica
08.2019 - 03.2020
High School - undefined
STARKVILLE HIGH SCHOOL
Associate Degree - Associate Of Science in Health Service
Colorado Technical University