BLANDINE M SERMON
Tallahassee
Summary
Dynamic customer service professional with extensive experience at Wells Fargo, excelling in cash handling and compliance. Known for fostering strong relationships and enhancing customer satisfaction through effective communication and teamwork. Proven ability to thrive in high-pressure environments while maintaining a cheerful demeanor, driving repeat business and achieving team goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Simply 10
Tallahassee
07.2017 - Current
- Assisted customers with product inquiries and service requests.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Leon County Tax Collector's Office
Tallahassee
08.2019 - 07.2023
- Assisted customers with product inquiries and service requests.
- Processed orders and returns accurately using company software systems.
- Maintained detailed records of customer interactions for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Correctional Officer
Wakulla Correctional Institution
Wakulla
07.2018 - 07.2019
- Enforced facility rules and regulations to maintain order and safety.
- Monitored inmate activities to prevent disturbances and ensure compliance.
- Conducted regular inspections of living quarters and common areas for security.
- Reported incidents and documented observations in daily activity logs.
- Collaborated with staff on crisis intervention strategies during emergencies.
Photo Specialist and Customer Service Associate
Walgreens Pharmacy & Store
Tallahassee Lake City
01.2009 - 08.2017
- Operates state-of-the-art photo processing equipment.
- Successfully completed extensive training in the PictureCare Plus system.
- Monitors customer orders, provides care services to customers regarding orders and troubleshoots issues with customers and machinery.
- Helps customers design, create and fulfill specialty photography printing and novelty items to meet their unique needs.
- Multi-tasks effectively, answer multiple phone lines, addresses store and customer needs to ensure efficiency in all store operations.
- Provides friendly, courteous and efficient services for all customers.
- Collaborates with colleagues and other associates in teamwork to meet store goals.
- Other pertinent duties include cash register operations, customer service, merchandising, store inventory as well as maintaining store signage and displays.
- Four-year tenure with the organization, with three monetary raises based on exemplary performance.
Teller
Wells Fargo
Tallahassee
10.2014 - 04.2015
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked and maintained the teller window area.
- Coordinated daily cash reconciliation at a high-volume location.
- Handled various accounting transactions.
- Sold cashier's checks, traveler's checks and money orders.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
Team Leader
Arby's Restaurant
Tallahassee
01.2006 - 01.2007
- Completed duties within the eating establishment, including stocking, cleaning, and financial transactions as well as managing drive-through operations.
Education
Associate of Arts - Dental Hygiene
Tallahassee Community College
Tallahassee, FL12-2025
High School Diploma -
Mundy's Mill High School
Jonesboro, GA01.2005
None -
ITT Tech
Tallahassee, FLSkills
- Cash handling expertise
- Multilingual in Creole
- Compliance, banking laws, and regulations
- Night and safe deposit procedures
- Excellent time management skills
- Goal oriented
- Self-sufficient
- Positive
- Cheerful
- People oriented
- Team collaboration
- Communication skills
- Time management
- Prioritization
References
References available upon request.
Accomplishments
- Deans List Multiple Semesters
References
References available upon request.
Timeline
Customer Service Representative
Leon County Tax Collector's Office
08.2019 - 07.2023
Correctional Officer
Wakulla Correctional Institution
07.2018 - 07.2019
Customer Service Representative
Simply 10
07.2017 - Current
Teller
Wells Fargo
10.2014 - 04.2015
Photo Specialist and Customer Service Associate
Walgreens Pharmacy & Store
01.2009 - 08.2017
Team Leader
Arby's Restaurant
01.2006 - 01.2007
Associate of Arts - Dental Hygiene
Tallahassee Community College
High School Diploma -
Mundy's Mill High School
None -
ITT Tech
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