Shayla Ballard
Starkville,MS
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
Work History
CLSS
Advance America
West Point , MS
12.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Maintained accurate records of customer interactions and transactions.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Provided technical support to customers regarding product features and usage.
- Prepared and delivered appropriate presentations on products and services.
- Operated register, handled cash and processed credit card transactions.
Package Handler (Part-time)
Fed Ex Ground
Columbus , MS
05.2012 - Current
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Resolved conveyor system issues by clearing jams and blockages.
- Managed inventory levels by tracking incoming and outgoing packages.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Operated material handling equipment safely to move heavy packages.
- Packed boxes and stock using organizational guidelines.
Loan Originator
Triangle Federal Credit Union
Starkville, MS
02.2021 - 11.2023
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Reviewed loan agreements to confirm completeness and accuracy.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Guided clients through loan application initiation and filing.
- Reviewed loan applications, analyzed credit reports and calculated financial ratios to determine borrower eligibility.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Delivered high levels of customer service to facilitate smooth processes.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Assisted borrowers through the entire loan process from application to closing.
Sales Manager
Acceptance Now
Columbus , MS
05.2012 - 02.2021
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Conducted market research and reported on competitors.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Managed daily operations of sales department, including supervision of staff members.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Oversaw cash management processes such as ticketing system validation, reconciliation of revenue.
- Developed and maintained cash management policies and procedures.
Education
Phlebotomy
East Mississippi Community College
Scooba, MS10-2022
Some College (No Degree) - Business Administration And Management
University of West Alabama
Livingston, ALSkills
- Communication
- Problem-solving
- Computer skills
- Decision-making
- Organization
- Conflict resolution
- Active listening
- MS office
- Microsoft Word
- Team building
- Critical thinking
- Excellent communication
Timeline
CLSS
Advance America
12.2023 - Current
Loan Originator
Triangle Federal Credit Union
02.2021 - 11.2023
Package Handler (Part-time)
Fed Ex Ground
05.2012 - Current
Sales Manager
Acceptance Now
05.2012 - 02.2021
Phlebotomy
East Mississippi Community College
Some College (No Degree) - Business Administration And Management
University of West Alabama