Avery Broich
la crosse
Summary
Dynamic and dedicated with experience in customer service . Proven ability to enhance guest satisfaction through strong multitasking and effective complaint resolution. Skilled in cash handling and team collaboration, consistently fostering a positive environment that encourages repeat business and client loyalty. Server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress/Bartender
Southbrook Grille
Annandale, MN
05.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Accurately processed orders and managed transactions using point-of-sale system.
- Collaborated with kitchen staff to deliver timely food service during peak hours.
- Assisted in training new team members on menu items and service standards.
- Maintained a clean work station by restocking supplies and sanitizing surface, sweeping and mopping the floors.
Personal Care Assistant
Mains'l Services, Inc
Brooklyn Park, MN
06.2021 - Current
- Provided compassionate personal care and support to clients with diverse needs.
- Assisted clients with daily living activities, promoting independence and dignity.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Watched over children with behavioral issues and elopement risks.
Front Desk Assistant
University of Wisconsin-La Crosse
La Crosse, WI
09.2023 - 05.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes for students and visitors.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained and mentored new staff on operational procedures and customer interaction standards.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
Receptionist
Lundeen Brothers Ford
Annandale, MN
06.2021 - 08.2023
- Managed multi-line phone system to route calls efficiently and enhance customer service experience.
- Coordinated scheduling for service appointments, optimizing workflow and resource allocation.
- Assisted customers with inquiries, providing accurate information to ensure satisfaction and retention.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected [Type] payments, processed transactions, updated relevant records, and balanced the til.
- Filed and organized paperwork, documents and receipts,
Education
No Degree - Accounting And Finance
University of Wisconsin La Crosse
La Crosse, WIBachelor of Science - Accounting And Finance
St Cloud St University
St. Cloud, MN06-2026
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Handling complaints
- Payment processing
- Supply restocking
- Basic math
Languages
English
Native or Bilingual
Timeline
Waitress/Bartender
Southbrook Grille
05.2024 - Current
Front Desk Assistant
University of Wisconsin-La Crosse
09.2023 - 05.2024
Personal Care Assistant
Mains'l Services, Inc
06.2021 - Current
Receptionist
Lundeen Brothers Ford
06.2021 - 08.2023
No Degree - Accounting And Finance
University of Wisconsin La Crosse
Bachelor of Science - Accounting And Finance
St Cloud St University