Avery Bruno
Colorado Springs,Colorado
Summary
Adept Shift Lead with a proven track record at Smoothie King, I excel in customer service and cash handling, ensuring operational excellence. Skilled in training employees and enhancing team supervision, I consistently maintain high safety and service standards, achieving efficient resolutions to customer concerns and boosting workplace productivity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Lead
Smoothie King
07.2023 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of General Studies (AGS) Nursing Track - Nursing
Pikes Peak Community College
Colorado Springs, CO05.2027
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Cash Handling
- Team Supervision
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Shift Lead
Smoothie King
07.2023 - 08.2024
Associate of General Studies (AGS) Nursing Track - Nursing
Pikes Peak Community College