Avery Carlson
Solana Beach,CA
Summary
Dynamic hospitality professional with a strong focus on effective communication, conflict resolution and customer service. Passionate about learning new skills and actively seeks new experiences.
Overview
8
8
years of professional experience
Work History
Hostess/Hospitality Team Member
Willows Lodge
Woodinville, Washington
09.2024 - 08.2026
- Managed guest arrivals at the lodge with professional, friendly, and efficient service.
- Delivered excellent customer service and hospitable guest experience in a fast-paced environment.
- Coordinated reservation operations to optimize guest flow and service pace while maintaining dining room traffic.
- Resolved guest questions and concerns promptly and professionally.
- Applied strong interpersonal skills to strengthen positive guest relationships.
- Maintained cleanliness and organization across the hostess station, dining area, and lodge.
- Handled phone inquiries with a positive attitude to schedule and confirm reservations, resolve concerns, and assist guest needs.
- Communicated guest needs and information across departments.
- Maintained a positive and energetic team environment.
Hostess
Snooze AM Eatery
Tempe, Arizona
05.2022 - 08.2024
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Coordinated reservations and seating arrangements during peak hours to maximize table turnover.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted servers by communicating guest needs and special requests promptly.
- Addressed guest inquiries and resolved concerns promptly to enhance overall dining experience.
- Maintained a clean and organized dining area.
- Answered phones promptly to record and confirm reservations.
Team Member
Homegrown Cafe
Redmond, Washington
08.2018 - 07.2020
- Prepared and served a variety of food and beverage items.
- Worked with team members to support smooth service during peak hours.
- Conducted inventory checks and restocked supplies.
- Maintained cleanliness of work area throughout shifts.
- Gained valuable experience in a fast-paced setting by quickly learning new procedures, processes, and systems.
Education
High School Diploma -
Woodinville High School
Woodinville, WA06-2020
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ09-2026
Skills
- Effective communication
- Conflict resolution
- Time management
- Team collaboration
- Adaptability
- Dependability
Timeline
Hostess/Hospitality Team Member
Willows Lodge
09.2024 - 08.2026
Hostess
Snooze AM Eatery
05.2022 - 08.2024
Team Member
Homegrown Cafe
08.2018 - 07.2020
High School Diploma -
Woodinville High School
Bachelor of Arts - Communications
Arizona State University