Avery Cecil
PENSACOLA
Overview
7
7
years of professional experience
Work History
MSR Mentor - Advanced Account Services
Navy Federal Credit Union
07.2022 - Current
- Facilitates regular Side by Sides with other teams' MSRs to provide in-the-moment feedback and ensure manual compliance
- Hosts side by sides with Process Improvement and Branch Management to increase understanding of AAS skill
- Maintains documentation library of coaching sessions and dollar loss prevention to measure individual improvement over time
- Coaches and develops an intact team gaining the AAS skill to save a combined total of $200k+ in fraud prevention in first 6 months
- Utilizes call reviews to analyze trends and conduct research and increase overall efficiency
- Leads weekly team meetings, creates agenda, as well as develops team building knowledge check activities to enhance skill familiarity
- Designs and organizes engaging games and activities that promote team cohesion, problem-solving, and healthy competition among team members which boosts morale and performance
- Conducted regular performance evaluations and provided constructive feedback to MSR team members to support professional growth
- Mentored teams of over twenty-four MSRs effectively
General Manager
Badass Coffee
Destin, FL
01.2019 - 01.2021
- Directed daily operations to enhance service quality and customer satisfaction.
- Implemented training programs to develop staff skills and improve team performance.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Streamlined operational processes, resulting in reduced waste and improved efficiency.
- Managed budget implementations, employee reviews, training, and schedules.
Education
Lean Six Sigma: Green Belt -
The Council For Six Sigma Certification
10-2025
Bachelor of Arts - English: Editing, Writing, & Media
Florida State University
12-2017
Certificate: Project Management 360 -
ECornell
05-2025
Skills
- Effective leadership
- Team collaboration
- Organization
- Skill development
Awards
Richard Cobb Award for Excellence in Member Service 2022, Certificate of Recognition for Sustained Superior Performance 2022-2025, High Five Award Recipient Q3 2023, Datathon 2025 Second Place Winner
Timeline
MSR Mentor - Advanced Account Services
Navy Federal Credit Union
07.2022 - Current
General Manager
Badass Coffee
01.2019 - 01.2021
Lean Six Sigma: Green Belt -
The Council For Six Sigma Certification
Certificate: Project Management 360 -
ECornell
Bachelor of Arts - English: Editing, Writing, & Media
Florida State University