Avery Chumley
Fulton
Summary
Dedicated hospitality and tourism student with experience in customer relations through small local business to faster paced cooperations. Passionate about travel and committed to delivering exceptional service. Very adaptable and self-motivated, with strong interpersonal skills, seeking to contribute to a vibrant business environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sunbury Dry Cleaners
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with others.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Assisted in maintaining a clean and organized work environment for optimal efficiency.
- Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
Front Desk Receptionist
Hotel LeVeque, Autograph Collection
09.2023 - 12.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Education
Associate of Applied Science - Hospitality And Tourism
Columbus State Community College
Columbus, OH12.2025
High School Diploma -
Big Walnut High School
Sunbury, OH05.2022
Skills
- Active Listening
- Critical Thinking
- Prioritization
- Product Knowledge
- Problem-solving abilities
- Client Relations
Timeline
Front Desk Receptionist
Hotel LeVeque, Autograph Collection
09.2023 - 12.2023
Customer Service Representative
Sunbury Dry Cleaners
05.2022 - Current
Associate of Applied Science - Hospitality And Tourism
Columbus State Community College
High School Diploma -
Big Walnut High School
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