Avery Colgan
Miami,Florida
Summary
Accomplished General Manager with a proven track record at Hillstone Restaurant Group, enhancing team collaboration and achieving positive multi-million P&L statements. Expert in HR leadership and crisis management, I've significantly improved employee morale and customer satisfaction. Skilled in recruiting strategies and conflict resolution, I've mentored over 30 managers, fostering a culture of excellence and inclusion.
Overview
12
12
years of professional experience
Work History
General Manager
Hillstone Restaurant Group
Miami, United States
07.2016 - Current
- Supervised upscale restaurant workflows ensuring seamless execution.
- Execute comprehensive human resource functions, including staff and management recruiting, hiring, training programs, disciplinary actions, payroll, HRIS management, and ATS systems
- Enhance workplace morale and productivity through strategic management efforts. Facilitate onboarding processes to enable effective integration of new hires
- Ensure all staff strictly adhere to safety and sanitary practices, while delivering highest level of customer service to all patrons
- Prompt resolution of service-related challenges to ensure guest satisfaction.
- Designed and deployed plans to maximize sales growth while minimizing operational expenditures.
- Experience engaging and influencing senior executives across the United States.
- Designed comprehensive resources for developing leaders and enhancing team collaboration.
- Achieved positive multi-million P&L statements YoY; Prepared detailed budgets alongside consistent monitoring through daily tracking reports
- Facilitated the mentoring, development and advancement of over thirty managers within Group.
Major Account Manager/Technical Recruiter
Swoon Staffing
, Remote
04.2021 - 04.2022
- Managed multiple large accounts staffing needs for various positions, specializing in UX/UI designers
- Full cycle recruiting working on a team of ten people to oversee fifteen accounts
- Successfully placed twenty candidates in contract and direct hire roles
- Fostered strong relationships with hiring managers and candidates to help with hiring pain points and provide creative solutions
General Manager/Human Resources Manager
School of Hospitality Business Management Atrium Café
Pullman, United States
11.2012 - 11.2016
- Streamlined operational processes through effective staff oversight, supply tracking, and cost optimization.
- Performed administrative tasks such as payroll processing, onboarding coordination, benefits management and document retention.
- Required top-tier service standards to boost guest satisfaction.
- Handled complaints with efficiency and professionalism.
- Onboarded and developed skills for more than 20 hires.
Education
Level 2 Certification - Wine Steward/Sommelier
Wine and Spirit Education Trust
01.2022
Bachelor of Arts - Hospitality Business Management
Washington State University
Pullman, WA05-2016
Italian Culture Food And Wine
Apicius International School of The Arts
Florence, Italy06-2015
Skills
- Project Oversight
- Multi-tasking & Prioritization
- Organization & Logistics
- Crisis Management
- Relationship Building
- Customer Engagement
- Staff Training & Development
- Conflict Resolution Expertise
- Oral & Written Communication
- HR leadership
- Diversity and inclusion
- Corrective action planning
- Recruitment strategies
- System development
- Employee morale management
- HR guidance
Relocation available
United States
Timeline
Major Account Manager/Technical Recruiter
Swoon Staffing
04.2021 - 04.2022
General Manager
Hillstone Restaurant Group
07.2016 - Current
General Manager/Human Resources Manager
School of Hospitality Business Management Atrium Café
11.2012 - 11.2016
Level 2 Certification - Wine Steward/Sommelier
Wine and Spirit Education Trust
Bachelor of Arts - Hospitality Business Management
Washington State University
Italian Culture Food And Wine
Apicius International School of The Arts